Digital Delivery Manager

InHealth Group Limited; Beaconsfield; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

27 days annual leave

Hybrid working

Private medical insurance

Life assurance

Pension scheme

Learning and development opportunities

Wellbeing hub access

Employee recognition programme

Parental leave

Refer a friend bonus

Discounts on healthcare services

Cycle to Work / Smart tech benefits

Job summary

InHealth is seeking a Digital Delivery Lead to drive the end-to-end implementation of digital healthcare solutions across NHS customers in the UK. You will lead multi-customer programmes, build trusted stakeholder relationships and ensure solutions deliver measurable value beyond go-live.

You'll coordinate cross-functional teams, manage risks, track adoption, and report progress to senior stakeholders. This role requires strategic thinking, strong communication, and a commitment to improving

Qualifications

• Experience delivering complex digital implementation programmes.
• Healthcare sector or NHS experience highly desirable.
• Proven ability to manage multiple projects and stakeholders.

Responsibilities

• Lead end-to-end delivery of digital implementation programmes across multiple customers.
• Build strong relationships with NHS customers, suppliers and internal stakeholders.
• Define success with customers and ensure solutions deliver lasting value.
• Coordinate cross-functional teams across Digital, IT, Cyber Security, IG, Operations and Product.
• Manage delivery plans, milestones, risks and dependencies across concurrent projects.
• Support customers through change and drive adoption of new digital services.
• Monitor post go-live performance and resolve issues to maximise outcomes.
• Identify opportunities to improve products, delivery models and customer experience.
• Provide clear reporting and updates to senior stakeholders.
• Voice of the customer to shape future digital offerings.

Skills

Digital Delivery

Stakeholder Management

Leadership

Change Management

Communication

Adoption & Outcomes

Job description

Are you passionate about using digital technology to improve healthcare?

At InHealth, we're transforming the way diagnostic services are delivered across the UK. As our Digital Delivery Lead, you'll play a pivotal role in implementing digital solutions that improve patient care, streamline clinical pathways and strengthen partnerships with NHS organisations.

This isn't a traditional project management role.

You'll lead the successful delivery of digital implementations from mobilisation through to adoption, ensuring new services don't just go live - they deliver measurable benefits for our customers and the millions of patients they support.

Working with senior stakeholders across InHealth, NHS Trusts and technology partners, you'll manage multiple complex implementation programmes simultaneously, helping shape the future of digital healthcare.

If you enjoy solving complex problems, building trusted relationships and seeing the real-world impact of your work, we'd love to hear from you.

What you will do

As a Delivery Lead, you'll be responsible for ensuring digital implementations are successfully delivered, adopted and embedded into everyday clinical practice.

You'll:

• Lead end-to-end delivery of digital implementation programmes across multiple customers
• Build strong relationships with NHS customers, suppliers and internal stakeholders
• Define what success looks like with customers and ensure solutions deliver lasting value
• Coordinate multidisciplinary teams across Digital, IT, Cyber Security, Information Governance, Operations and Product
• Manage delivery plans, milestones, risks and dependencies across several concurrent projects
• Support customers through change, ensuring new digital services are fully adopted and embedded
• Monitor post go-live performance and proactively resolve issues to maximise customer outcomes
• Identify opportunities to improve products, delivery models and customer experience
• Provide clear reporting and updates to senior stakeholders
• Act as the voice of the customer, helping shape future digital products and services

About you

You'll be an experienced delivery professional who enjoys working in complex environments where collaboration, customer engagement and continuous improvement are key.

You'll ideally have experience of:

• Delivering complex digital or technology implementation programmes
• Working within healthcare or alongside NHS organisations
• Managing multiple projects and competing priorities simultaneously
• Building trusted relationships with senior stakeholders and customers
• Leading cross-functional or matrix teams
• Driving adoption, business change and operational improvements
• Managing programme risks and ensuring successful customer outcomes
• Project or programme management methodologies (formal qualifications are advantageous)

We're looking for someone who:

• Focuses on outcomes rather than simply delivering milestones
• Is an excellent communicator who can influence at all levels
• Thinks strategically whilst maintaining strong attention to detail
• Enjoys solving complex challenges
• Builds trust quickly and confidently challenges where appropriate
• Is passionate about improving healthcare through digital innovation

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

Our support services teams play a vital role in making healthcare better every day so whether you’re supporting operations, logistics, finance, digital or other essential services, you’ll be part of a people-focused organisation where collaboration, creativity and a shared commitment to patients shape everything we do.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.