Digital Content and Communications Creator

Empower Family Group; Taunton; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Blue Light Card

Employee assistance programme

Employee experience fund

Refer a friend scheme

Free parking

Annual family fun day

Job summary

Empower Family Group seeks a Digital Content & Communications Creator to shape our digital content and internal communications strategy. The role blends hands-on delivery with strategic oversight, includes regular travel to homes and sites, and requires a full driving license.

You will lead recruitment fairs, grow our social media following, and craft engaging internal communications across multiple channels.

Job description

Empower Family Group are a provider of child‑focussed services across the Southwest. Founded by Foster Carers, we have created a stable, high performing care environment with a strong reputation locally. With several children’s residential and supported living homes, an alternative education provision and an experienced Foster Carer network, we are also building our outreach services to enhance our presence in the community. Empower is on a journey of transformational change as each of our services develop and grow over the next couple of years.

Our Mission? To open our homes and our hearts to every young person. That’s why we exist. We believe that every child matters and deserves care that is empowering, collaborative, and transformative. Our services support children and young people to find and thrive in loving homes, access quality education, overcome challenges, and cope with crises.

Our Values? Empowering Care. Working Together. Leading and Learning. Those are the Empower Family Group values, and we are committed to bringing them to life through everything we do. We want to create a nurturing, world class place to live, learn and work.

About the Role:

This role is part of our HR, IT & Maintenance team, we’re a friendly bunch and we are now looking for someone to help shape our digital content and internal communications strategy. This is also a hands‑on, roll‑your‑sleeves‑up role that does blend operating practically and strategically, though you will have full support with the latter. The beauty of this role is that it will carry meaningful influence and will involve regular travel to our homes and sites, so a full driving license is essential.

Our Digital Content & Communications Creator will also play an important part in supporting our recruitment fairs for new employees and new foster carers, from identifying potential shows and events of interest to owning our current fairs management, speaking with prospective carers and supporting the follow‑up of their interest and recruitment. Internally, you will seek out the great news stories happening every day, grow our social media following and develop our internal communications tone, cadence and frequency as we seek to connect our employees to our growth strategy and mission across all our channels.

You will also partner with our services to take a lead on the organisation of employee events, such as our annual family fun day and Christmas parties, as well as have a presence at their service meetings. So, if you’re a strong organiser who loves to see the moments of joy as your hard work comes into fruition, this could be the role for you.

Other duties associated with this role include:

• Creating engaging, accessible and audience‑focused content across a range of channels, including websites, social media, newsletters, publications, video content and promotional materials.


• Delivering public relations activities and communications that strengthen Empower’s reputation and visibility.


• Manage communications enquiries and respond to requests for information in a professional and timely manner.


• Ensure all communications comply with the branding, publicity and acknowledgement requirements of Empower.


• Support and deliver approved branding and communications.


• Monitor the use of branding and provide advice where required.


• Produce, schedule and manage engaging social media content that reflects the Empower brand, values and objectives.


• Review, update and maintain website content and other digital platforms to ensure information is current, accessible and engaging in partnership with our IT team.


• Monitor digital communications performance and audience engagement, providing reports and recommendations to support continuous improvement.


• Support community engagement activities by promoting Empower at local jobs fairs and county shows.


• Develop and maintain a communications calendar that engages our employees and followers.


• Monitor and report communications activity.


• Identify emerging communications opportunities, risks and issues, providing timely advice and escalating concerns where appropriate.

About Us:

Empower Family Group are a provider of child‑focussed services across the Southwest. Founded by Foster Carers, we have created a stable, high performing care environment with a strong reputation locally. With several children’s residential and supported living homes, an alternative education provision and an experienced Foster Carer network, we are also building our outreach services to enhance our presence in the community. Empower is on a journey of transformational change as each of our services develop and grow over the next couple of years.

Our Mission? To open our homes and our hearts to every young person. That’s why we exist. We believe that every child matters and deserves care that is empowering, collaborative, and transformative. Our services support children and young people to find and thrive in loving homes, access quality education, overcome challenges, and cope with crises.

Our Values? Empowering Care. Working Together. Leading and Learning. Those are the Empower Family Group values, and we are committed to bringing them to life through everything we do. We want to create a nurturing, world class place to live, learn and work.

About the Role:

This role is part of our HR, IT & Maintenance team, we’re a friendly bunch and we are now looking for someone to help shape our digital content and internal communications strategy. This is also a hands‑on, roll‑your‑sleeves‑up role that does blend operating practically and strategically, though you will have full support with the latter. The beauty of this role is that it will carry meaningful influence and will involve regular travel to our homes and sites, so a full driving license is essential.

Our Digital Content & Communications Creator will also play an important part in supporting our recruitment fairs for new employees and new foster carers, from identifying potential shows and events of interest to owning our current fairs management, speaking with prospective carers and supporting the follow‑up of their interest and recruitment. Internally, you will seek out the great news stories happening every day, grow our social media following and develop our internal communications tone, cadence and frequency as we seek to connect our employees to our growth strategy and mission across all our channels.

You will also partner with our services to take a lead on the organisation of employee events, such as our annual family fun day and Christmas parties, as well as have a presence at their service meetings. So, if you’re a strong organiser who loves to see the moments of joy as your hard work comes into fruition, this could be the role for you.

Other duties associated with this role include:

• Creating engaging, accessible and audience‑focused content across a range of channels, including websites, social media, newsletters, publications, video content and promotional materials.


• Delivering public relations activities and communications that strengthen Empower’s reputation and visibility.


• Manage communications enquiries and respond to requests for information in a professional and timely manner.


• Ensure all communications comply with the branding, publicity and acknowledgement requirements of Empower.


• Support and deliver approved branding and communications.


• Monitor the use of branding and provide advice where required.


• Produce, schedule and manage engaging social media content that reflects the Empower brand, values and objectives.


• Review, update and maintain website content and other digital platforms to ensure information is current, accessible and engaging in partnership with our IT team.


• Monitor digital communications performance and audience engagement, providing reports and recommendations to support continuous improvement.


• Support community engagement activities by promoting Empower at local jobs fairs and county shows.


• Develop and maintain a communications calendar that engages our employees and followers.


• Monitor and report communications activity.


• Identify emerging communications opportunities, risks and issues, providing timely advice and escalating concerns where appropriate.

Our closing dates are a guide for when the application window should close, although we may close the advert sooner if we can. So, we recommend you get your application in straight away – and don’t miss the opportunity to join us!

Unfortunately, we’re not able to provide employment sponsorship to candidates at this moment in time.

Please note that Empower do not accept speculative agency applications; we will only accept applications from preferred suppliers that have been submitted to us via our recruitment portal at the point of instruction.

Requirements

You’ll be a natural relationship builder with a curious spirit and an appetite to get out there and wrap your arms around our business.

You’ll be able to develop stories into meaningful, engaging content with comprehensive experience of social media management tools such as Hootsuite.

You will understand how to write newsletters and press releases demonstrable from your portfolio and may also have experience of designing and interpreting engagement surveys and results.

Don’t have experience of all of these things? Don’t let that put you off. You will be working in a supportive environment committed to supporting your development.

Qualifications

While a relevant qualification in public relations or media‑related studies would be advantageous, we believe in lived experience over this given the practical nature of the role.

Working Pattern

Monday‑Friday 08:30‑16:30

Benefits

Empower have a number of benefits available, with more to come…

• Blue Light Card with discounts and deals to be secured in a number of locations.


• Employee assistance programme which will give you 24/7 access to mental health support if you need it along with many other great deals


• Employee experience fund


• Refer a friend scheme


• Discounts at a number of businesses on our Prockters Farm business park, including a restaurant and hairdressers


• Company events including an annual family fun day for you and your family to enjoy


• Free mortgage advice


• Free parking