Family Support Worker (23946)

Barnardos; Woking; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Annual leave

Group pension

Cycle to work

Employee assistance

Job summary

Barnardo's in Woking is seeking a Part-Time Family Support Worker (30 hours per week) to join a newly established Community Hub. The role focuses on early help interventions, signposting and practical support for children and families in a vibrant community setting.

You will work with families and partner agencies to improve outcomes, deliver group sessions, and provide home visits as needed, with safeguarding at the core of all activities. This is a 2-year fixed-term post funded by a grant.

Qualifications

• Experience delivering services to families facing complex challenges.
• Ability to work with diverse families and multi‑agency partners.
• Knowledge of safeguarding and child welfare principles.

Responsibilities

• Deliver evidence-based interventions with children, young people and families.
• Manage a caseload of approximately 20-30 families requiring Emerging Needs support.
• Facilitate group work, workshops and parenting programmes within the Hub and at venues across Woking.
• Work with partner agencies to provide an integrated service offer.
• Support the development of the Community Hub as a welcoming and safe place for families.

Job description

Part-Time Family Support Worker (30 Hours per Week)

Community Hub, Woking

Fixed-Term Contract - 2 Years (Grant Funded)

We are seeking a passionate and motivated Part-Time Family Support Worker (30 hours per week) to join our team in an exciting new role within our newly established Community Hub in Woking. This hub has successfully been funded through the Crisis and Resilience grant.

This is a fantastic opportunity to make a real difference to the lives of children, young people and families by providing early help interventions, practical support, advice and signposting within a vibrant and innovative community setting. Working collaboratively with families, partner agencies and community services, you will help improve outcomes, build resilience and strengthen local support networks through the Community Hub.

If you are passionate about supporting families, thrive in a relationship-based practice environment, and enjoy being part of a dynamic and supportive team, we would love to hear from you.

About Us

Surrey Family Centres are a commissioned service supporting children, young people and families with complex and multiple needs across Surrey. We work with children and young people aged 0-19 years, or up to 25 years for those with Special Educational Needs and Disabilities (SEND).

For this role, you will be based within our new Community Hub in Woking, working alongside consortium partners to provide direct support to the local community. The post will also include one Friday evening per month supporting the Hub's youth provision through drop‑in advice and guidance sessions for young people and their parents/carers.

Key Responsibilities

• Deliver evidence-based interventions with children, young people and families, demonstrating positive outcomes and impact.
• Manage a caseload of approximately 20-30 families requiring Emerging Needs support.
• Facilitate group work, workshops and parenting programmes within the Hub and at venues across Woking when required.
• Work closely with colleagues and partner agencies to ensure a truly integrated and collaborative service offer.
• Support the development of the Community Hub as a welcoming, safe and accessible place for families to seek help, information and support through ‘warm referrals'.
• Provide support within the Hub and undertake home visits where appropriate, feasible and with family consent.
• Promote safeguarding and ensure the welfare of children remains central to all interventions.
• Maintain accurate, timely and professional case records using the shared consortium partnership systems.

What We Are Looking For

We are looking for someone who is:

• Experienced in working directly with families facing complex and multiple challenges.
• Knowledgeable about issues including family breakdown, domestic abuse, parental mental health, substance misuse and supporting children with additional needs.
• Skilled in building positive relationships with families from diverse cultural backgrounds and able to work sensitively and inclusively.
• Confident in advocating for families and appropriately challenging professionals where necessary to promote the rights and best interests of service users.
• Approachable, non-judgemental, compassionate, creative and resilient, with a genuine commitment to supporting others.
• Highly organised with excellent time-management and prioritisation skills.
• Experienced in multi-agency working and partnership collaboration.
• Able to work holistically with families while maintaining a clear focus on improving outcomes for children and keeping them safe.
• Competent in assessing family functioning, relationships, routines and dynamics to identify underlying needs and strengths.
• Experienced in maintaining high-quality case records and understanding the importance of accurate and timely documentation.
• Able to travel independently across the borough and therefore have access to a vehicle for work purposes.
• Experienced or confident in delivering group sessions, workshops or programmes.

Please ensure you evidence your knowledge and experience throughout the application form.

Why Join Us?

This is an exciting opportunity to be part of a developing Community Hub model that brings services together for the benefit of children, young people and families. You will join a supportive team committed to early intervention, partnership working and making a meaningful difference within the local community.

If you are committed to helping families thrive and want to be part of an innovative community-based service, we would love to hear from you.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

For Fostering & Adoption services, we have the use of transcription tool

Pay & Reward Framework

We appreciate our colleagues' dedication and their commitment to delivering excellence in the vital work we do, driven by their passion and commitment to Barnardo's. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

We are committed to a rounded colleague experience with an approach to both pay and rewards that are fair, attractive, and progressive. This is in support of our strategic ambition to ensure Barnardo's is a place everyone can belong, grow and thrive.

The salary range advertised is in line with our pay principles, for consistency and fairness while recognising the skills and experience applicants bring to the role. Appointing salaries can be discussed further at appointment stage; we do seek to appoint within this range always exercising responsible stewardship.

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.

• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's