People and Communication Assistant

Greenleaf House; Dumfries; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Wellbeing package

Health Cash Plan including dental and

Employee Assistance Programme with 24/

29 days annual leave

Job summary

Greenleaf House in Dumfries is seeking a People Assistant to provide high-quality HR and administrative support. The role covers recruitment, onboarding, and general business operations from head office, reporting to the People Advisor.

You will support HR processes, handle low-level queries, coordinate inductions, and ensure GDPR compliance while contributing to staff wellbeing and company culture.

Qualifications

• HR qualification (CIPD) or equivalent is required.
• 1-2 years of administrative experience is essential.
• 1 year HR experience preferred; driving licence is required.
• Knowledge of residential childcare regulations is necessary.
• Ability to work independently and with teams.

Responsibilities

• Onboarding and offboarding administration and documentation.
• General administrative support across recruitment and onboarding.
• Provide first-line HR support to managers and staff.
• Support systems across the employee lifecycle and reporting.
• Contribute to wellbeing, compliance, and HR audits.

Skills

Teamwork

Independent work

Administrative experience

HR experience

Residential childcare understanding

Regulatory compliance knowledge

Driving licence

Education

HR qualification (CIPD Level 3 or Level 5)

Job description

Our mission is to support young people to recover from trauma, live fulfilled lifestyles and engage in lifelong learning to transition on to positive destinations.

Our vision is to be the most trusted therapeutic care and education provider throughout the UK. We trust our staff to help support and nurture our young people to have the best outcomes.

Our difference is that we believe in a holistic approach: that the smallest details can mean a world of difference to a vulnerable young person.

We sweat the small stuff.

Job Description

People Assistant

Dumfries based

Full time, 9am-5pm Mon-Fri

Salary: £27,976 - £30,946 depending on qualifications and experience

The Greenleaf Team

We’re looking for people to join our team that share our beliefs. We believe in a holistic approach: that even the smallest detail can mean a world of difference to a vulnerable young person. We want team members who never give up on our young people, who are compassionate and who believe that our young people deserve the best we can give them.

If it’s your ambition to create a future filled with hope and optimism for our young people, then get in touch.

Visit our website for more info: greenleafhouse.co.uk

Job Role

To deliver high-quality administrative support across recruitment, onboarding, and general business operations, ensuring efficient and well-organised processes.

To provide first-line HR support to managers, handling low-level HR queries, coordinating HR processes, and ensuring compliance and consistency across the employee lifecycle.

You will be based in Head Office and work closely with people managers and other departments at Greenleaf to provide overall support across administration and HR processes. You will report to the People Advisor and work collaboratively with our other office teams and L&D department.

You will be a part of providing excellent care to the young people by providing the structure of support around our care teams that enables them to look after the young people.

With greater expectations come greater rewards. If you’re selected to become part of the Greenleaf family, you’ll not only enjoy a salary that’s higher that the sector average, but you’ll also enjoy a comprehensive benefits package and generous holiday entitlement.

You will be eligible for our wellbeing package, which includes an external EAP with a 24/7 wellbeing line and free counselling sessions, a health cash plan, which includes dental and optical cover, physio therapies, and a 24/7 GP helpline, and our Greenleaf For You platform, which gives you access to a wide range of discounts and savings on vouchers.

You will also have access to a wide range of development opportunities.

Specific Duties and Responsibilities

Onboarding & Offboarding

• Manage ATS and recruitment inbox
  
• Facilitate the advertising and promotion of vacancies on various platforms (job boards, social media, etc.)
  
• Schedule interviews and coordinate candidates
  
• Process references and safer recruitment checks
  
• Prepare contracts and onboarding documents
  
• Coordinate inductions and training schedules
  
• Ensure all onboarding compliance is completed
  
• Manage leavers and exit process
  
• Manage the employee lifecycle and provide support throughout
  
• Gather staff feedback at onboarding and offboarding stages
  

General Administration

• Monitor inbox/phones and respond or triage queries
  
• Maintain filing systems and databases
  
• Provide meeting and diary support
  
• Maintain accurate systems and documentation
  
• Support data entry and reporting for HR and leadership
  
• Curate the company newsletter and other company-wide communications
  
• Office administration
  

HR Support

• Manage the company’s HR systems
  
• Respond to low-level HR queries from managers and staff
  
• Provide guidance based on policy and templates
  
• Escalate more complex issues to People Manager
  
• Assist managers with flexible working requests (documentation, timelines)
  
• Prepare change of T&Cs letters
  
• Support investigations (note-taking, collating documents, timelines)
  
• Monitor probation periods and alert managers to deadlines
  
• Ensure probation reviews are completed and recorded (policy compliance)
  
• Collect and analyse data
  

People Culture

• Take a proactive approach to staff voice and engagement
  
• Support wellbeing and engagement initiatives
  
• Promote company values and culture
  

Compliance & Records

• Maintain accurate HR records and ensure GDPR compliance
  
• Keep audit-ready documentation
  
• Prepare staff files for inspections
  
• Conduct internal HR audits (files, compliance, processes)
  
• Produce lower-level HR reports (absence, probation, compliance)
  

Requirements

Requirements

• Relevant HR qualification (such as CIPD Level 3 or Level 5)
  
• 1-2 years administrative experience
  
• Knowledge and understanding of the principles of teamwork
  
• Ability to work independently
  
• 1-year HR experience
  
• Working understanding of residential childcare
  
• Understanding of relevant regulatory requirements for residential childcare providers
  
• Full UK driving licence
  

With greater expectations come greater rewards. If you’re selected to become part of the Greenleaf family, you’ll not only enjoy a salary that’s higher that the sector average, but you’ll also enjoy a comprehensive benefits package and generous holiday entitlement.

• 29 days annual leave
  
• Additional annual leave with length of service, starting at 2 years
  
• Health Cash Plan including dental and optical cover
  
• Employee Assistance Programme with 24/7 wellbeing helpline