Digital Communications and Membership Officer

Freelancingforgood; Scotland; Remote; GBP 28,000; Full time

Job summary

A leading organization in climate action seeks a Digital Communications and Membership Officer to create engaging content and manage digital platforms. The role involves supporting community climate initiatives across the Highlands and Islands, ensuring inclusive communication and member engagement.

Qualifications

• Experience in digital communications and content creation is essential.
• Understanding of community development and climate action preferred.

Responsibilities

• Develop and deliver digital content across website and social media.
• Manage and grow the Hub’s online presence and brand identity.
• Coordinate a regular newsletter and campaign calendar.

Skills

Digital Communications

Social Media Management

Content Creation

Creative Storytelling

Interpersonal Skills

Education

Qualification in Communications

Qualification in Digital Marketing

Qualification in Environmental Studies

Tools

Canva

CRM

Job description

The Highlands & Islands Climate Hub is looking for a Digital Communications and Membership Officer to join their team.

Overview:

• Full-time position: fixed term until 31 March 2026 with possible extension subject to funding
• Language: English
• Location: Highland; Orkney or Shetland
• Salary: £28,000 per year
• Applications closing: until filled

Job Description

The Digital Communications & Membership Officer will be responsible for creating and coordinating engaging communications that amplify the voice of community climate action across the Highlands and Islands. The role will manage the Hub’s digital platforms, grow and support our membership network, and ensure the Hub’s stories, opportunities, and impact are widely shared and accessible. This role will help build a sense of community and shared identity across a growing membership, while raising awareness of community-led climate action through creative and strategic communications. You will be key in making the Hub’s work visible, inclusive, and inspiring.

The role will support communities across the Highlands and Northern Isles of Orkney and Shetland. You therefore must reside within the Highland, Shetland or Orkney Local Authority areas. Homeworking is the norm, however, if you do reside within easy travelling distance of either our Inverness or Thurso office 1/2 days office based work would be required.

Responsibilities

• Develop and deliver digital content across the Hub’s website, newsletter, and social media platforms to promote climate action, share learning, and celebrate community achievements.
• Manage and grow the Hub’s online presence and brand identity with accessible, engaging, and inclusive messaging.
• Coordinate a regular newsletter and campaign calendar that keeps members informed and connected.
• Create visual and written content including graphics, short videos, case studies, toolkits, and blog posts.
• Support the design and implementation of communications campaigns and awareness raising activities.
• Co-ordinate and administer the Hub’s membership offer, including recruitment, onboarding, and retention of members.
• Facilitate opportunities for members to connect, collaborate, and contribute to the direction of the Hub.
• Manage the membership database and contribute to ongoing CRM development and data insights.
• Work with the wider team to ensure consistent messaging and effective promotion of events, training, funding, and services.
• Monitor and evaluate communication performance through analytics and feedback to continuously improve reach and engagement.
• Ensure all communications are inclusive, accessible, and representative of the diverse communities across our region.
• Design, maintain and update communications materials as required for engagement and outreach activities.
• Any other tasks as required to support the successful delivery of the Hub’s objectives.

Role Requirements

Essential knowledge and experience

• Experience in digital communications, social media management, and content creation.
• Understanding of community development, climate action, or third sector communications.
• Experience using digital tools such as social media platforms, Canva, CRM and other digital platforms
• Experience managing mailing lists or membership networks.
• Ability to write and design for a range of audiences and formats.

Skills and abilities

• Creative storyteller with strong writing, editing, and visual communication skills.
• Excellent digital literacy and confidence with online platforms and software.
• Strong interpersonal and relationship-building skills.
• Organised and detail-oriented with the ability to juggle multiple priorities.
• A collaborative team player who can also work independently.
• Passionate about climate action, environmental justice, and community empowerment.

Qualifications

Experience in a relevant field is essential. A qualification in communications, digital marketing, media, community development, or environmental studies is desirable but not required.

How to apply?

To apply for this role, please fill in the application form.