Digital Channels & Content Specialist (Hybrid, 35h)

Hard Problems; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Employer pension contribution 8.5%

28 days' annual leave rising to 31

Enhanced maternity/paternity/shared/ad

Travel season ticket loans

Cycle to work

Wellbeing leave

Flexible working

Job summary

Crisis is the national charity for people experiencing homelessness in the UK, based in London with activity across England, Scotland and Wales. The Digital Channels and Content Executive sits in the Digital Engagement team within Brand, Marketing and Fundraising, delivering integrated digital activity across social media, email, and the website.

The role is based at Crisis' London E1 office, with homeworking under the Hybrid Working Policy.

Qualifications

• Experience in a digital marketing, content, or communications role with a track record of creating engaging content across digital channels.
• Excellent writing skills with strong attention to detail and the ability to adapt content for different audiences and platforms.
• Confidence using analytics and audience insight to evaluate performance and optimise content.

Responsibilities

• Plan, create, and optimise engaging content across social media, email, and the Crisis website.
• Use audience insight and performance data to evaluate and continually improve content and engagement.
• Maintain and optimise key areas of the Crisis website in partnership with the SEO agency.
• Ensure email campaigns meet best-practice standards and deliver a high-quality supporter experience.
• Create social-first, insight-led content for Crisis' social media channels.
• Support the Social Media Manager with monitoring and moderation of Crisis' social media channels as required.

Skills

Content creation

Writing

Analytics

SEO basics

Email marketing

Social media

Accessibility

Job description

Crisis is the national charity for people experiencing homelessness in the UK, based in London with activity across England, Scotland and Wales. The Digital Channels and Content Executive sits in the Digital Engagement team within Brand, Marketing and Fundraising, delivering integrated digital activity across social media, email, and the website.

The role is based at Crisis' London E1 office, with homeworking under the Hybrid Working Policy.