Digital Banking & Customer Experience Specialist

HSBC Group; Telford; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Six weeks holiday

Perks at Work

Pension

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave

Job summary

HSBC is seeking a Customer Service Consultant in the UK to deliver outstanding service, educate customers on digital platforms, and promote financial inclusion. You will identify vulnerable customers and support them while guiding them through HSBC’s products and services.

Excellent communication and empathy are essential. The role offers full-time hours (35 per week) with training and a discretionary annual bonus.

Qualifications

• Excellent communication skills enabling effective conversations and strong connections.
• Empathy to understand customer needs and provide personalised service.
• Ability to take ownership from enquiry to resolution in a dynamic environment.

Responsibilities

• Be the first point of contact in the Branch Customer Service Team and deliver an exceptional experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine the best support approach.
• Assist customers with more complex banking needs to ensure they feel supported.

Skills

Excellent communication

Empathy

Ownership of inquiries

Resilience to change

Job description

HSBC is seeking a Customer Service Consultant in the UK to deliver outstanding service, educate customers on digital platforms, and promote financial inclusion. You will identify vulnerable customers and support them while guiding them through HSBC’s products and services.

Excellent communication and empathy are essential. The role offers full-time hours (35 per week) with training and a discretionary annual bonus.