Customer Experience Advisor – Banking & Digital Help

HSBC; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Six weeks holiday

Pension

Healthcare

Life Assurance

Sharesave

Discounts

Flexible benefits

Job summary

HSBC is hiring a Customer Service Consultant to educate customers on digital platforms, assist with banking needs and promote fraud awareness. You will be the first point of contact in branches, delivering an outstanding service and helping customers make confident decisions.

You will receive full in-branch training, 35 hours per week, and a starting salary of £26,000 plus an annual discretionary bonus. Benefits include six weeks holiday, HSBC pension, BUPA healthcare, life assurance and

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
• The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
• Be resilient to a continuously changing environment.

Responsibilities

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.
• Play an integral part in customer education around HSBC digital services and fraud awareness.
• Identify customers who are in vulnerable situations and determine the best way we can support them.
• Help our customers with more complex banking needs to ensure they feel supported in their choices.

Skills

Excellent communication

Ownership of enquiries

Empathy

Resilience

Job description

HSBC is hiring a Customer Service Consultant to educate customers on digital platforms, assist with banking needs and promote fraud awareness. You will be the first point of contact in branches, delivering an outstanding service and helping customers make confident decisions.

You will receive full in-branch training, 35 hours per week, and a starting salary of £26,000 plus an annual discretionary bonus. Benefits include six weeks holiday, HSBC pension, BUPA healthcare, life assurance and