Digital Admissions Adviser

Activate-Learning-1; Reading; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Free eye tests *

Season ticket loan / bus pass *

Wellbeing Toolkit; Your wellbeing.Your

Blue Light Card; discounts

LinkedIn Learning access

Learning and development opportunities

Job summary

Activate Learning is inviting applications for a Digital Admissions Adviser at Reading College. This permanent, full-time role (37 hours per week) is based at the Reading campus with hybrid working arrangements (two days from home, three in the office).

You will support student enrolment and provide a high-quality first point of contact for customers, handling enquiries by phone and online. The ideal candidate will have strong administration and customer service experience, excellent

Qualifications

• Experience in administration and customer service.
• Excellent communication and attention to detail.
• Proactive problem-solver and target-focused.
• Strong IT skills: Excel, Outlook, Teams.

Responsibilities

• Provide first point of contact for customers via phone and enquiries.
• Support student enrolment processes.
• Deliver high-quality customer service and administrative support.
• Collaborate with the team to ensure smooth operations.

Skills

MS Office

Excel

Outlook

OneDrive

Teams

Customer service

Administration

Problem solving

Job description

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Reference: OCT20263288

Expiry date: 23:59, Wed, 18th Nov 2026

Location: Reading

Benefits: Competitive holiday, excellent pension and fantastic on site facilities

We are looking for Digital Admissions Advisers to join our team to support with student enrolment.

Role: Digital Admissions Adviser
Location: Reading College
Contract: Permanent, full-time (37 hours per week)
Salary: £26,906-£29,277

We have an exciting opportunity available within our Contact Centre at our Reading College campus. In this role, no two days are the same. You will be joining our established team of friendly advisers to ensure we deliver and maintain an exceptional service to all customers, offering a first point resolution to customers over the phone and through enquiries.

This is an excellent opportunity for someone who is interested in expanding their skills in customer service and administrative support within the education sector, as well as a range of transferrable skills.

You may not have considered using your skills in this way before, so this could take your career and experience in a new direction and may also present opportunities longer term, to provide you with a varied and fulfilling career path.

This is a permanent, full-time role working 37 hours per week based at Reading College campus.

Following a successful probation period, and subject to managerial discretion, we offer hybrid working arrangements. Typically, this includes two days working from home and three days in the office.

What we're looking for:

Being great with people and an excellent communicator is key to being successful in this role, having the ability to talk to our customers with ease, ensuring you always provide an excellent customer experience.

If you have great attention to detail and organisational skills, then a career with Activate Learning as a Digital Admission Adviser could be a great choice for you. In addition, you will have:

• Excellent IT skills: MS Office packages particularly Excel, Outlook, OneDrive and Teams
• Experience of administration and customer service
• A proactive attitude to problem solving and be target focused

What we offer:

We want you to feel supported, valued and able to develop throughout your career with us. As part of the Activate Learning team, you’ll have access to:

• Free eye tests *
• Season ticket loan / bus pass *
• Dedicated Wellbeing Toolkit; Your wellbeing. Your way. Support when you need it.
• Blue Light Card; access to a range of discounts and offers
• Access to LinkedIn Learning; develop new skills and explore learning at your own pace
• Learning and development opportunities; access to a range of professional development, training, and career development opportunities to help you grow and progress

Activate Learning is a forward-thinking education group committed to transforming lives through learning.

We provide a wide range of education and training, including Further Education, Higher Education, adult education and apprenticeships, supporting learners at different stages of their education and careers.

At the heart of everything we do is our award-winning Learning Philosophy, which shapes how we teach, support our learners and work together as colleagues. Our approach is built around three simple principles: Feel Safe, Find Purpose and Make Progress.

We recognise that everyone has a different starting point, experience and ambition. We work with our learners as individuals, helping them build the knowledge, skills and confidence they need to progress.

As a colleague, you'll be part of a supportive and inclusive organisation where learning, development and making a positive difference are central to what we do.

Together, we will bring out the best version of yourself.

Applications are reviewed and shortlisted on a rolling basis. We reserve the right to interview, appoint and close the advert before the advertised closing date.

Activate Learning is committed to safeguarding and expects all staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

We welcome applications from all candidates who meet or exceed the minimum criteria, regardless of age, disability, gender, sexual orientation, race, religion or ethnicity. We are committed to making our recruitment process inclusive and accessible.

If you require reasonable adjustments at any stage of the application or interview process, please contact the Talent Team .

Some positions may require a legally mandated health surveillance check due to exposure to hazardous conditions.

Activate Learning does not accept unsolicited CVs from recruitment agencies. Agencies working with our Talent Team must be part of our Preferred Supplier List (PSL).