Digital Account Manager - KLAVIYO

Sphere Digital Recruitment Group; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in the UK is seeking a Mid-Senior level eCommerce specialist to manage client relationships and lead a team. You will ensure the delivery of exceptional CRM and email marketing programs while mentoring Account Managers. The ideal candidate has over 3 years of experience in eCommerce email marketing and a background in agency environments. Strong communication skills and proficiency with Klaviyo are essential for this full-time role, focusing on driving client success.

Qualifications

• 3+ years in eCommerce email marketing.
• 2-3+ years in an agency environment managing multiple clients.
• Experience managing or mentoring remote teams.
• Experience mentoring remote teams and coaching others.

Responsibilities

• Manage relationships with eCommerce clients as their UK point of contact.
• Deliver retention strategies and uncover upsell opportunities.
• Lead, coach, and develop Account Managers.
• Ensure projects move smoothly across creative, technical, and client teams.
• Build and oversee client roadmaps tied to their business goals.

Skills

Digital/eCommerce experience

Proficiency with Klaviyo

Client communication

Team leadership

CRM strategy

Job description

Sphere Digital Recruitment Group provided pay range

This range is provided by Sphere Digital Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Sphere Digital Recruitment Group

Please be aware of a few non-negotiable requirements: strong digital/eCommerce experience and proficiency with Klaviyo are essential.

This role combines client leadership with team management, putting you at the center of key account relationships. You’ll act as the main point of contact for clients, guiding strategy, driving retention, and ensuring their CRM and email marketing programs deliver measurable results. You’ll also mentor your team to provide exceptional service, lead client presentations and roadmap discussions, and keep projects running smoothly from start to finish.

A bit about the role

• Manage and grow relationships with eCommerce clients as their main UK point of contact and strategic lead.
• Deliver retention strategies, uncover upsell opportunities, and ensure long-term account success.
• Lead, coach, and develop three Account Managers on planning, communication, and delivery.
• Ensure projects move smoothly across creative, technical, and client teams.
• Build and oversee client roadmaps tied to their business goals.

A bit about you

• 3+ years in eCommerce email marketing.
• 2-3+ years in an agency environment, managing multiple clients in fast‑paced settings.
• Confident communicator skilled at leading high‑level client conversations and presentations.
• Experience managing or mentoring (ideally remote) teams.
• You thrive in client‑facing roles, love coaching others, and understand how to turn CRM strategy into business results.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing

Industries: Retail Apparel and Fashion and Retail