Digital Account Director

JR United Kingdom; Norwich; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading digital agency seeks an experienced Client Director to manage key client accounts. The role focuses on ensuring successful digital delivery, growing client relationships, and mentoring junior team members in a fast-paced environment. Ideal candidates will have extensive experience in Client Services and a proactive leadership approach.

Benefits

Competitive salary and benefits package

Flexible working hours

Generous learning and development budget

Enhanced maternity and paternity leave

Access to training

Qualifications

• 8+ years’ experience in Client Services roles, ideally in digital agencies.
• Deep understanding of end-to-end digital delivery, including CMS, eCommerce, UX/UI.
• Proven experience in growing and retaining client accounts.

Responsibilities

• Manage a range of key client accounts, ensuring commercial success.
• Collaborate with internal teams to deliver successful projects.
• Mentor and guide junior team members for their development.

Skills

Client Management

Digital Delivery

Communication

Leadership

Problem Solving

Job description

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We’re excited to share a fantastic opportunity for an experienced Client Director to join the growing Client Services team of one of our leading digital agency clients.

If you’re passionate about digital, love building great relationships with clients, and thrive in a fast-paced, dynamic environment, this could be the perfect next step in your career!

About the Role:

You’ll be responsible for managing a range of key client accounts across various sectors, including household names within retail/ecommerce.

As a Client Director, you'll ensure successful digital delivery, overseeing end-to-end services from business strategy to tech, design, and growth optimisation. This is a role suited for someone eager to drive client success while working in a collaborative, exciting, and fast-paced team environment.

Key Responsibilities:

• Lead and grow existing key client accounts: Ensure commercial success and long-term relationships with clients.
• Collaborate with internal teams to scope and deliver successful projects.
• Support sales efforts by engaging with clients, writing proposals, and participating in pitches.
• Mentor and guide junior team members, supporting their development and career growth.
• Work closely with senior leadership to ensure exceptional delivery and results across your portfolio.

The ideal candidate will have:

• 8+ years’ experience working in Client Services roles, ideally in digital agencies.
• A deep understanding of end-to-end digital delivery, including CMS, eCommerce, UX/UI, and tech platforms.
• Proven experience in growing and retaining client accounts.
• Strong communication skills with the ability to engage with clients at all levels.
• A hands-on approach to leadership, mentoring junior team members, and contributing to a positive team culture.
• A proactive and solutions-driven mindset, with a focus on delivering results and adding value to clients.

Why Join?

This role offers the opportunity to work in a dynamic, collaborative environment with a supportive team that values professional development. You’ll receive:

• A competitive salary and benefits package.
• Flexibility around working hours and patterns.
• A generous learning and development budget.
• Enhanced maternity and paternity leave.
• Access to training

If you’re looking to take your career to the next level in a role where you can make an impact and thrive in a fast-paced environment, we’d love to hear from you!