Diagnostic/Master Technician- Volkswagen Commercial vehicles, Wrexham

Swansway Group; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive package with excellent on-target earnings

Flexible shift patterns

Ongoing manufacturer training and development

Company Pension Scheme

Discounts on products and services

Job summary

Swansway Group is seeking an experienced Diagnostic / Master Technician to join their Volkswagen Commercial Vehicles team in Wrexham. You will be responsible for delivering high-quality vehicle diagnostics and maintenance. This role involves working closely with the Technician team to oversee jobs effectively, supporting exceptional customer service through regular updates and clear communication. Competitive benefits and ongoing training are offered to ensure a supportive working environment.

Qualifications

• Proven experience as a Diagnostic or Master Technician.
• Strong fault‑finding and problem‑solving skills.
• A team player with excellent communication.

Responsibilities

• Advise and guide the Technician team.
• Diagnose complex vehicle jobs and recommend repair.
• Provide detailed work updates to customers and Service Advisors.
• Work to health and safety guidelines at all times.
• Complete relevant service documentation accurately.

Skills

Fault-finding skills

Problem-solving skills

Communication

Teamwork

Job description

Diagnostic / Master Technician – Volkswagen Commercial Vehicles (Wrexham)

We are looking for an experienced Diagnostic / Master Technician to join our Volkswagen Commercial Vehicles team in Wrexham. Reporting to the Aftersales Manager, you’ll play a key role in delivering high-quality vehicle maintenance, diagnostics, and repair work.

Working closely with the Workshop Controller, you’ll manage your allocated jobs efficiently while liaising with the Service Advisor team to highlight additional work, escalations, and customer updates.

As part of our commitment to exceptional customer service, you’ll also support our ‘See It Now’ programme—recording clear, professional video updates and vehicle health checks to keep customers fully informed.

Responsibilities

• Provide advice, support and guidance to Technician team
• Diagnose complex vehicle jobs and recommend repair
• Provide additional work detail to customers and/or Service Advisors
• Provide regular work status updates
• Work to health and safety guidelines at all times
• Ensure all work is carried out observing safe working practices of self and others
• Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out
• Complete relevant service documentation (Job sheets, PDI's, service reports) in line with HSO, warranty and Dealership requirements
• Accurately complete job cards and DISS reports, including any written descriptions of faults found or repairs completed
• Work closely with Warranty support to provide accurate job write ups/warranty claims

Qualifications

• Proven experience as a Diagnostic or Master Technician
• Strong fault‑finding and problem‑solving skills
• A team player with excellent communication
• A commitment to delivering first‑class workmanship and customer service

Benefits

• Competitive package with excellent on‑target earnings
• Flexible shift patterns considered
• Ongoing manufacturer training and development
• Supportive, professional working environment
• Flexible working patterns
• Car Benefit Scheme
• Holidays that increase with length of service
• Your Birthday off
• Company Pension Scheme
• Death in Service Benefit
• Long service recognition
• Annual flu jab
• Discounts on products and services that extend to your family and friends
• Cycle to work scheme
• Employee recruitment referral payments
• Employee assistance programme and counselling service
• Occupational health services