Diabetes Helpline Advisor - Hybrid, Learning & Support

Diabetes UK; Greater London; Hybrid; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Health cash plan

Early finish Fridays

Learning and development

Job summary

Diabetes UK in London is seeking a Helpline Advisor to join our Helpline and provide high-quality health information and emotional support to people living with or affected by diabetes.

You will communicate clearly on the phone and in writing, handle distressed callers with empathy, update your knowledge from information updates, and use IT and CRM systems to record interactions while meeting service level agreements.

Responsibilities

• Provide high-quality health information and emotional support to people living with or affected by diabetes.
• Handle distressed callers empathically while following safeguarding policies.
• Update knowledge on diabetes and key issues from information updates.
• Use IT and CRM systems to record interactions and meet service level agreements.

Job description

Diabetes UK in London is seeking a Helpline Advisor to join our Helpline and provide high-quality health information and emotional support to people living with or affected by diabetes.

You will communicate clearly on the phone and in writing, handle distressed callers with empathy, update your knowledge from information updates, and use IT and CRM systems to record interactions while meeting service level agreements.