Helpline Advisor - Call Handling

National Society for the Prevention of Cruelty to Children; Birmingham; On-site; GBP 12,000 - 18,000; Part time

Job summary

National Society for the Prevention of Cruelty to Children in Birmingham is seeking a part-time Helpline Advisor (17.5 hours per week) to be the first point of contact for adults reporting child protection concerns. You will provide empathetic reassurance while identifying key points of information.

This role offers a hybrid work arrangement with two weeks in the office and one week at home. Applicants should be within commuting distance of the Birmingham Helpline office to ensure regular

Qualifications

• First point of contact for adults wishing to report child protection concerns.
• Provide reassurance to callers while efficiently identifying initial key points of the concerns being shared.

Job description

Are you a someone who wants to make a difference to babies, children, young people and families?

As a Helpline Advisor you will be the first point of contact for adults wishing to report child protection concerns. With empathy and sensitivity, you will be able to provide reassurance to callers whilst also ensuring you efficiently identify initial key points of the concerns being shared. We are looking to recruit to a part-time (17.5hr) position in Birmingham.

This is your opportunity to build on your front-line enquiry and communication skills within a unique and highly influential national service. It is also a chance to work for an organisation whose core value is putting children first and for you to make a positive impact on thousands of families across the UK.

Please note that this vacancy involves a hybrid arrangement of home and office working and therefore candidates will need to be within a commutable distance of our Birmingham Helpline office. Helpline staff work two full weeks in the office and one full week at home on a rolling basis.