Device & Payments Operations Specialist

Xplor; England; On-site; GBP 30,000 - 42,000; Full time

Job summary

Xplor Technologies is seeking a Device Operations Specialist to manage the day-to-day operational control of the payment device estate. You will work with the Device & Terminal Estate Manager, coordinating provisioning, deployments, replacements and returns across merchants and business units.

Join a team responsible for accurate device records, stock level monitoring and operational readiness for new devices and capabilities, while ensuring clear communication with stakeholders and partners.

Qualifications

• Experience in device operations or similar operational environment.
• Strong attention to detail with accurate inventory and records.
• Experience coordinating device orders, inventory, fulfilment, provisioning, deployments or returns.
• Clear written and verbal communication skills.
• Ability to work with external vendors and internal teams.

Responsibilities

• Maintain accurate serial-number-level device records, including merchant allocation, location, status, transfers, returns, retirement and available software versions.
• Reconcile the device estate with POS Portal, resolve discrepancies and track inactive, unassigned, damaged, missing and end-of-life devices.
• Validate device orders for new and existing merchants and track configuration, dispatch and delivery, keeping Business Units informed of stock availability, delivery dates and delays.
• Monitor stock levels and flag shortages, excess stock and ageing inventory.
• Coordinate replacements, returns, refurbishment, reuse and secure disposal.
• Coordinate provisioning and configuration for each merchant and Business Unit, confirm activation and resolve errors before they affect merchants.
• Support deployments, migrations, upgrades and device refreshes, including testing and operational readiness for new devices and capabilities.
• Be the first point of contact for routine Business Unit device enquiries and onboarding requirements, coordinating with Payments Operations, Onboarding, Customer Success, Support and Product.
• Coordinate device incident investigations with internal teams and vendors, gather supporting information, arrange replacements and track resolution.
• Support approved software, firmware and configuration changes with POS Portal, Product, Engineering and Payments Operations, maintaining deployment records where available.
• Report on inventory, deployments, fulfilment, replacements, returns and incidents; track service levels and maintain action, issue and risk logs.
• Support audit evidence and PCI-related controls, including records for lost, stolen and retired devices.
• Identify recurring faults, fulfilment failures, configuration issues and Business Unit process gaps; document and improve processes, troubleshooting guides, support playbooks and knowledge articles.
• Support automation and standardisation led by the Device & Terminal Estate Manager.

Skills

Device operations

IT asset management

Inventory control

Vendor coordination

Problem solving

Attention to detail

Excel skills

Communication

Tools

POS Portal

Job description

Xplor Technologies is seeking a Device Operations Specialist to manage the day-to-day operational control of the payment device estate. You will work with the Device & Terminal Estate Manager, coordinating provisioning, deployments, replacements and returns across merchants and business units.

Join a team responsible for accurate device records, stock level monitoring and operational readiness for new devices and capabilities, while ensuring clear communication with stakeholders and partners.