Device Lifecycle Technician & Asset Support

Jigsaw24; Bulwell; On-site; GBP 22,000 - 34,000; Full time

Benefits offered by this job

26days holiday

Health cover with GP access

Cycle2work

Travel to work loan

Free on-site parking

Staff purchase scheme

Unlimited bistro coffee and tea

Enhanced family-friendly policies

Pension scheme

Electric Vehicle scheme

Life cover

Job summary

Jigsaw24 is seeking a detail-oriented Technician to join the Support team in the UK. You will manage the full lifecycle of devices, from receiving assets to shipping, diagnostics, OS reinstall, and enrolment in ABM/MDM where needed.

You will collaborate with internal teams and external vendors, maintain ITSM records, and ensure accurate communications with customers. The role involves physical handling of equipment and operates on-site with a range of benefits.

Qualifications

• Strong attention to detail and organisational skills.
• Technical proficiency in running diagnostics and managing device software.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively and effectively with internal teams and external vendors.
• Experience with ITSM toolsets and asset management is advantageous.
• Must be able to achieve DBS check, BPSS and SC clearance.

Responsibilities

• Receiving and Recording Assets: Accurately receive and record asset details, including the condition of devices.
• Device Grading: Use the grading matrix to determine if a device is fit to go into stock.
• Shipping and Packaging: Ship devices using various couriers, ensuring they are adequately packaged for safe delivery.
• Diagnostics and Erasure: Run diagnostics on various types of devices, ensure devices are erased, OS reinstalled, and enrolled into ABM/MDM where required.
• Communication and Collaboration: Communicate with various teams to assist in meeting KPI targets and objectives.
• Parts Management: Book in replacement spare parts from different suppliers and return defective spare parts as needed.
• ITSM Updates: Update internal and external ITSM toolsets with accurate information and ensure details sent to customers are correct.
• Vendor Communication: Communicate with vendors for repairs and ensure clear notes are added to our ITSM toolsets to enable other teams to update customers.

Skills

Attention to detail

Organisational skills

Technical proficiency

Communication skills

Team collaboration

DBS BPSS SC clearance

Tools

ITSM tools

Asset management systems

Job description

Jigsaw24 is seeking a detail-oriented Technician to join the Support team in the UK. You will manage the full lifecycle of devices, from receiving assets to shipping, diagnostics, OS reinstall, and enrolment in ABM/MDM where needed.

You will collaborate with internal teams and external vendors, maintain ITSM records, and ensure accurate communications with customers. The role involves physical handling of equipment and operates on-site with a range of benefits.