Development Manager

Alpha Living; Broughton; On-site; GBP 32,000 - 46,000; Full time

Job summary

Alpha Living is seeking a compassionate Housing Development Manager to deliver a resident-focused housing management service across sheltered developments. You’ll balance housing management, customer service and resident wellbeing to help older people live independently in safe, welcoming communities.

Responsibilities include day-to-day housing management, tenancy support, promoting occupancy, safety checks and reportable repairs, plus supervising on-site staff and coordinating with residents,

Qualifications

• Experience in social housing or sheltered housing settings.
• Strong customer service and communication skills.
• Good ICT and housing management system skills.
• Excellent organisation with the ability to prioritise tasks.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Managing day-to-day housing management across sheltered developments.
• Supporting tenancy matters, rent accounts, housing benefits and UC claims.
• Welcoming new residents and helping them settle in.
• Promoting developments and maximising occupancy with referral agencies.
• Carrying out health and safety checks and supervising contractors on site.
• Maintaining accurate records using the Civica CX system.
• Line managing on-site staff and providing cover as needed.
• Building positive relationships with residents, families and external agencies.

Skills

Customer service

ICT skills

Organisational skills

Independent working

Problem solving

Equality, diversity & inclusion

Flexibility

Professional development

Education

Housing qualification

Tools

Civica CX Housing Management System

Driving licence

Job description

Housing Development Manager Hours: 35 hours per week Help Older People Live Independently in Safe, Supportive Communities Are you passionate about making a real difference to people's lives? Do you thrive in a role where no two days are the same, balancing housing management, customer service and resident wellbeing? At Alpha Living, we're looking for a compassionate and proactive Housing Development Manager to join our team. This is an exciting opportunity to support older people to live independently while delivering a high-quality housing management service across our sheltered housing developments. If you enjoy building positive relationships, solving problems and creating welcoming communities, we'd love to hear from you.

About the Role

As a Housing Development Manager, you will be responsible for delivering an excellent, resident-focused housing management service. Working closely with residents, families, partner agencies and colleagues, you'll ensure our developments remain
safe, well-managed and vibrant places to live. You'll be the key point of contact for residents, providing advice and practical support while promoting independence and excellent customer service.

What You'll Be Doing

Your responsibilities will include:

• Managing day-to-day housing management across sheltered housing developments.
• Supporting residents with tenancy matters, rent accounts, Housing Benefit and Universal Credit claims.
• Welcoming new residents, carrying out tenancy sign-ups and helping them settle into their new home.
• Promoting developments, conducting viewings and working with referral agencies to maximise occupancy.
• Providing advice on housing options, welfare services and support available to residents.
• Building positive relationships with residents, relatives, advocates and external agencies.
• Identifying safeguarding concerns and making appropriate referrals where necessary.
• Maximising rental income and reducing void turnaround times.
• Carrying out health and safety inspections, fire alarm testing, door entry system checks and property inspections.
• Reporting and monitoring repairs and supervising contractors on site.
• Maintaining accurate records using the Civica CX Housing Management System.
• Developing and reviewing resident support plans.
• Line managing Housekeepers within the development.
• Providing cover for colleagues across other developments when required.
• Supporting residents during emergency situations until appropriate services arrive.

What We're Looking For

We’re looking for someone who is passionate about delivering outstanding services and who genuinely enjoys working with older people.

• Essential Experience working within social housing.
• Excellent customer service skills.
• Good ICT skills with the ability to use housing management systems.
• Excellent organisational skills and the ability to prioritise a varied workload.
• Ability to work independently and make sound decisions.
• Strong problem-solving skills and the ability to advocate on behalf of residents.
• Commitment to equality, diversity and inclusion.
• Willingness to work flexibly to meet the needs of residents.
• Commitment to continuous professional development.
• Desirable Experience within sheltered housing or independent living services.
• Housing qualification.
• Full UK driving licence and access to your own vehicle.

Why Join Alpha Living?

At Alpha Living, people are at the heart of everything we do. We are committed to helping older people live independently for longer in safe, welcoming communities. Our colleagues are supported to develop, grow and make a genuine difference every day.

Our Values

• Bold & Brave We inspire residents and colleagues to grow, learn, innovate and be the best version of themselves.
• Compassionate We put people first, showing kindness, empathy and respect in everything we do.
• Honest We are open, inclusive and respectful, valuing everyone's voice and encouraging collaboration.
• Positive We focus on solutions, embrace challenges and strive to deliver the very best outcomes for our residents and colleagues.

Ready to Make a Difference?

If you're looking for a rewarding role where you can have a meaningful impact on the lives of older people while developing your career in housing management, we'd love to hear from you.

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