Detention Custody & Welfare Leader

Mitie; England; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Life insurance

Personal development support

Virtual GP 24/7 for you and family

MiDeals discounts

Job summary

Mitie is seeking a Detention Custody Manager at Campsfield IRC to lead a team of custody officers, balancing security with compassionate care for residents. You will oversee daily operations, staff deployment, and incident response while maintaining high welfare standards.

Strong leadership and emotional intelligence are essential. The role requires experience in immigration operations, working in a high-stakes, fast-paced environment, and a commitment to safety and dignity for residents.

Qualifications

• Proven leadership with focus on care and welfare.
• Experience managing people and inspiring teams to provide compassionate care.
• Ability to handle challenging situations calmly and professionally.

Responsibilities

• Lead custody officers to deliver high standards of care and professionalism.
• Ensure residents are treated with dignity and a safe environment for welfare.
• Oversee staff deployment, routines, and compliance with procedures.
• Manage risk, resolve conflicts, and respond to incidents per policy.
• Monitor resident welfare and escalate concerns when needed.
• Drive continuous improvement and accountability across the unit.

Skills

Emotional intelligence

Leadership

People management

Experience in immigration operations

Job description

Mitie is seeking a Detention Custody Manager at Campsfield IRC to lead a team of custody officers, balancing security with compassionate care for residents. You will oversee daily operations, staff deployment, and incident response while maintaining high welfare standards.

Strong leadership and emotional intelligence are essential. The role requires experience in immigration operations, working in a high-stakes, fast-paced environment, and a commitment to safety and dignity for residents.