Detention Custody Manager

Mitie; Oxford; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Life insurance

Continued personal development

Free Mitie shares

Virtual GP 24/7

MiDeals discounts

Job summary

Mitie Group is seeking a Detention Custody Manager for Campsfield IRC, Oxfordshire, to lead a team of custody officers. The role focuses on balancing safety and care, ensuring residents are treated with dignity while maintaining operational standards.

You will oversee routines, deploy staff, and manage risks, with a strong emphasis on welfare, engagement, and continuous improvement within a 24/7 facility. One year of immigration operations experience is preferred.

Qualifications

• Experience leading and developing teams in high-pressure settings.
• Proven ability to manage people with empathy and maintain dignity and welfare of others.
• Ability to stay calm and professional while handling challenges in immigration operations.

Responsibilities

• Lead and develop custody officers to maintain high care and professionalism.
• Ensure residents are treated with dignity and respect in a safe environment.
• Oversee daily routines, staff deployment and compliance with procedures.
• Manage risk, resolve conflicts and respond to incidents per training and policy.
• Monitor resident welfare and escalate health and wellbeing concerns as needed.

Skills

Leadership

Emotional intelligence

People management

Resilience

Team motivation

Job description

Closing date for applications- 9th November 2026 - If you have applied in the last 3 months please do not reapply

Are you passionate about making a difference to people's lives?

Do you go above and beyond to lead a team to success?

Campsfield IRC is the UK's first all-electric Immigration Removal Centre, providing custody services, welfare, regime and recreational activities. We are looking for respectful, diligent and caring leaders to join our management team.

Job Overview

As a Detention Custody Manager, you will lead a team of officers to ensure the safety, dignity and wellbeing of residents in our care. This is a varied, fast-paced role where no two days are the same. You will balance security and operational standards with a strong focus on care, welfare and resident engagement.

Main Duties

• Lead, support and develop a team of custody officers to deliver high standards of care and professionalism.
• Ensure residents are treated with dignity and respect, with a safe environment that promotes their welfare.
• Oversee daily routines, staff deployment, and compliance with operational and emergency procedures.
• Manage risk, resolve conflict, and respond to incidents in line with training and policy.
• Monitor and report on resident welfare, escalating concerns around health and wellbeing where necessary.
• Drive continuous improvement, teamwork and accountability across your unit.

What We're Looking For

This role requires strong emotional intelligence, resilience, and effective leadership. You must have proven experience of managing people, inspiring teams to provide compassionate care, and working confidently with diverse populations. You must handle challenges calmly and professionally and be committed to making a positive impact. Ideally, you will have at least one year of experience in immigration operations.

Working Hours

• 40hrs per week . (Rolling shift pattern with a mixture of short and long days, including a set of night shifts)
• The Centre is open 24hrs a day 365 days per year, and always requires staff to be fully flexible to meet full staffing .
• Rolling shift pattern with a mixture of short and long days, including a set of night shifts.
• Work on average 5 days each week.

Training(Initial Training Course)

Once you have passed our selection and security clearance process, you'll begin your Care and Custody career by undertaking our 6-week initial training course, for which you will be paid your full salary. You'll then continue your development journey over the following 12 months,with opportunities to undertake both personal and professional courses the possibilities are endless.

Specific Requirements

• Please note that all offers of employment are subject to security clearance and enhanced background checks:
• You must be a British Citizen, EU citizen with settled status, or have an ILR (Indefinite Leave to Remain) from a Commonwealth country.
• Bankruptcy history, CCJs, social media activity and criminal convictions will be checked.
• You must have lived in the UK for the past three years with no significant footprint outside of the UK other than for normal holidays.
• You will also be required to pass a basic Maths and English test, and a mobility or fitness test.

Due to the safety-critical nature of this role, we require that employees are not under the influence of any substance—including prescribed medication—that may impair their ability to perform their duties safely. This includes any THC-based prescriptions due to the lack of reliable evidence on safe levels of THC in the system.

If you are currently prescribed medication that may affect your ability to carry out safety-critical tasks, we encourage you to discuss this with us as part of the recruitment process. We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010.

To ensure the highest standards of safety and compliance, we operate a random drug and alcohol testing programme. By applying, you acknowledge that participation in this testing is a condition of employment.

Salary and benefits:

We value our people and offer a competitive salary and benefits package to support your lifestyle:

• Salary: £38,000 with potential to earn more via overtime.
• Life insurance.
• Continued personal developmentwithfull support given to enhance your career.
• Free Mitie shares.
• Access to virtual GP 24/7 for yourself and your family.
• MiDealsdiscount schemes with over 3000 offers available from your favourite retailers, leisure, and utilities companies.
• Additional benefits available to purchase, including extra holidays, private medical cover and home technology