Detention Custody Manager: Compassionate Security Leader

Mitie Group; Oxford; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Life insurance

Continued personal development

Free Mitie shares

Virtual GP 24/7

MiDeals discounts

Job summary

Mitie Group is seeking a Detention Custody Manager for Campsfield IRC, Oxfordshire, to lead a team of custody officers. The role focuses on balancing safety and care, ensuring residents are treated with dignity while maintaining operational standards.

You will oversee routines, deploy staff, and manage risks, with a strong emphasis on welfare, engagement, and continuous improvement within a 24/7 facility. One year of immigration operations experience is preferred.

Qualifications

• Experience leading and developing teams in high-pressure settings.
• Proven ability to manage people with empathy and maintain dignity and welfare of others.
• Ability to stay calm and professional while handling challenges in immigration operations.

Responsibilities

• Lead and develop custody officers to maintain high care and professionalism.
• Ensure residents are treated with dignity and respect in a safe environment.
• Oversee daily routines, staff deployment and compliance with procedures.
• Manage risk, resolve conflicts and respond to incidents per training and policy.
• Monitor resident welfare and escalate health and wellbeing concerns as needed.

Skills

Leadership

Emotional intelligence

People management

Resilience

Team motivation

Job description

Mitie Group is seeking a Detention Custody Manager for Campsfield IRC, Oxfordshire, to lead a team of custody officers. The role focuses on balancing safety and care, ensuring residents are treated with dignity while maintaining operational standards.

You will oversee routines, deploy staff, and manage risks, with a strong emphasis on welfare, engagement, and continuous improvement within a 24/7 facility. One year of immigration operations experience is preferred.