Detention Custody Officer

Mitie Group plc.; Wythenshawe; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Free parking

Uniform provided

Fully paid training

Job summary

Mitie Group plc. is seeking in-country escorting professionals to support a 24/7 operation. You will escort and transport immigration residents within the UK, drive a small minibus and uphold strict safety standards while maintaining dignity and respect for those in your care.

No prior experience is required; full training and ongoing support are provided, with a clear pathway from training to an accredited Level 3 Apprenticeship in Detention and Custody.

Qualifications

• UK citizenship or eligible status
• Full UK manual driving licence (at least 12 months)
• Fewer than 7 points on licence; no driving bans in last 12 months
• Pass Enhanced DBS check, employer references (last 5 years) and Counter-Terrorist Check (CTC) vetting
• Be over 21 years of age

Responsibilities

• Escort and transport immigration residents within the UK
• Drive a small minibus-sized vehicle and ensure safe transport
• Maintain high security and safety standards while treating residents with dignity and respect
• Cover a 24/7, 365-day operation with day and night shifts

Skills

Communication skills

Calm under pressure

Problem solving

Interpersonal skills

Resilience

Job description

As an In-Country Escorting DCO at the Vehicle Base, you'll be responsible for:

• Escorting and transporting immigration residents within the UK
• Driving a small minibus-sized vehicle and ensuring the safe transportation of those in your care
• Maintaining high security and safety standards while treating residents with dignity and respect

This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7, 365-day operation.

No Experience? No Problem!

We're looking for respectful, caring, and resilient individuals to join our team.

• Strong communication and interpersonal skills
• A calm and non-judgemental approach
• Great problem-solving abilities
• The ability to stay composed under pressure

No prior experience or qualifications are needed-full training and support will be provided.

If you have experience handling challenging situations or working with people in distress, it would be a plus.

• Be a UK Citizen, with indefinite leave to remain (not through marriage), or an EEA Citizen Hold a valid UK passport (expired visas in out-of-date passports cannot be accepted)
• Have lived in the UK continuously for the past 3 years, with no single absence over 3 months
• Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter-Terrorist Check (CTC) vetting
• Hold a full UK manual driving licence (at least 12 months of experience)
• Have fewer than 7 points on your licence and no driving bans in the last 12 months

Be over 21 years of age

Important: If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application.

Due to the safety-critical nature of this role, we require that employees are not under the influence of any substance-including prescribed medication-that may impair their ability to perform their duties safely. This includes any THC-based prescriptions due to the lack of reliable evidence on safe levels of THC in the system.

If you are currently prescribed medication that may affect your ability to carry out safety-critical tasks, we encourage you to discuss this with us as part of the recruitment process. We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010.

Vehicle base DCO: Salary £28,684 based on 40 hours per week, Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you'll receive on-the-job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody.

Why Join Us?

• Work-life balance - structured shifts for stability, up to 1 year in advance so you can plan your goals and travel.
• Career growth - start with a Level 3 Apprenticeship, with opportunities for leadership roles
• Continued personal development with full support given to enhance your career.
• Free parking and uniform
• Training: 4-week fully paid training course
• A great selection of benefits incl. Access to on-line GP services, share options and a generous holiday allowance.
• Pension and Life assurance
• Reward & Recognition scheme.
• Discounts which include cinema, online shopping discounts, leisure centre memberships, holidays, and Health & Wellbeing Benefits. AND as a DCO, you can apply for a Blue Light discount card!!