Detention Custody Officer - Heathrow AP

Mitie Group plc.; Hounslow; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Free parking

Uniform

Pension and Life Assurance

Share options

Generous holiday allowance

Access to on-line GP services

Discounts (cinema, online shopping, le

Health & wellbeing benefits

Blue Light discount card

Job summary

Mitie Group plc. is hiring a Detainee Custody Officer (DCO) based at Heathrow and Gatwick airports. The role offers a salary of £32,635 for a 42-hour week, with day and night shifts in a 24/7 operation.

No experience required; full training provided. You’ll begin with a 4-week paid training course, followed by 13 months of mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody.

Qualifications

• Be UK or Commonwealth citizen with indefinite leave to remain
• Hold a valid UK passport
• Have lived in the UK for the past 3 years with no single absence over 3 months
• Pass an Enhanced DBS check, employer references (last 5 years), and CTC vetting
• Hold a full UK manual driving licence (at least 12 months)
• Have fewer than 7 points on licence and no bans in last 12 months
• Be over 21 years of age

Responsibilities

• Escort and transport immigration residents within the UK
• Drive a small minibus-sized vehicle and ensure safe transport
• Maintain high security and safety standards with dignity and respect
• Provide care to residents at fixed locations (Gatwick)
• Work a mix of day and night shifts across a 24/7, 365-day operation

Skills

Strong communication

Interpersonal skills

Calm under pressure

Problem-solving

Job description

Detainee Custody Officer – Heathrow DCO Airport Based

Join Us and Make a Difference

DCO: Salary £32,635 based on 42 hours per week

Who We're Looking For

• Strong communication and interpersonal skills
• A calm and non-judgemental approach
• Great problem-solving abilities
• The ability to stay composed under pressure

Then this could be the perfect role for you!

What You'll Be Doing

As an In-Country Escorting DCO at Heathrow Airport, you'll be responsible for:

• Escorting and transporting immigration residents within the UK
• Driving a small minibus-sized vehicle and ensuring the safe transportation of those in your care
• Maintaining high security and safety standards while treating residents with dignity and respect

As an In-Country Escorting DCO at Gatwick Airport DCO based you'll be responsible for:

• Providing care to immigration residents in a fixed location
• Maintaining high security and safety standards while treating residents with dignity and respect

This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7, 365-day operation.

No Experience? No Problem!

No prior experience or qualifications are needed—full training and support will be provided. If you have experience handling challenging situations or working with people in distress, it would be a plus.

Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you'll receive on-the-job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody.

Why Join Us?

• Work‑life balance – structured shifts for stability, up to 1 year in advance so you can plan your goals and travel.
• Career growth – start with a Level 3 Apprenticeship, with opportunities for leadership roles
• Continued personal development with full support given to enhance your career.
• Free parking and uniform
• Training: 4-week fully paid training course
• A great selection of benefits incl. Access to on-line GP services, share options and a generous holiday allowance.
• Pension and Life assurance
• Reward & Recognition scheme.
• Discounts which include cinema, online shopping discounts, leisure centre memberships, holidays, and Health & Wellbeing Benefits. AND as a DCO, you can apply for a Blue Light discount card.

Essential Requirements

• Be a UK Citizen, a Commonwealth Citizen with indefinite leave to remain (not through marriage), or an EEA Citizen
• Hold a valid UK passport (expired visas in out-of-date passports cannot be accepted)
• Have lived in the UK continuously for the past 3 years, with no single absence over 3 months
• Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter‑Terrorist Check (CTC) vetting
• Hold a full UK manual driving licence (at least 12 months of experience)
• Have fewer than 7 points on your licence and no driving bans in the last 12 months
• Be over 21 years of age

Due to the safety‑critical nature of this role, we require that employees are not under the influence of any substance—including prescribed medication—that may impair their ability to perform their duties safely. This includes any THC‑based prescriptions due to the lack of reliable evidence on safe levels of THC in the system.

If you are currently prescribed medication that may affect your ability to carry out safety‑critical tasks, we encourage you to discuss this with us as part of the recruitment process. We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010.

To ensure the highest standards of safety and compliance, we operate a random drug and alcohol testing programme. By applying, you acknowledge that participation in this testing is a condition of employment.

Important: If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application.

Application Process

Successful candidates will be invited to an assessment process which includes:

• Interview
• Capability assessments
• Full vetting screening