Detention Custody Officer

Mitie Group plc.; Sandford-on-Thames; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free parking

Uniform

4-week paid training

Pension and Life assurance

Discounts

Job summary

Mitie Group plc. is hiring for a Detention and Custody context, offering a 24/7 schedule and a structured development path. You will undergo a four-week paid training course and over a year of mentoring as you progress.

The role requires no prior qualifications, but candidates must meet UK citizenship/residency criteria, pass DBS and CTC checks, and hold a UK manual driving licence with minimal points. Excellent communication and calmness under pressure are valued.

Qualifications

• No prior experience required; full training and support provided.
• Experience handling challenging situations or working with distressed people is a plus.
• Must meet UK citizen/residency and DBS/CTC vetting requirements.
• Must be over 21 and have held a full UK manual driving licence with <=7 points.

Responsibilities

• Support a 24/7/365 operation with day and night shifts.
• Complete a 4-week paid training course and a 13-month mentoring period.
• Participate in Enhanced DBS checks, employer references, and Counter-Terrorist Check vetting.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Problem solving

UK driving licence

Tools

UK manual driving licence

Job description

This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7, 365-day operation.

We're looking for respectful, caring, and resilient individuals to join our team.

If you have:

• Strong communication and interpersonal skills
• A calm and non-judgemental approach
• Great problem-solving abilities
• The ability to stay composed under pressure, No prior experience or qualifications are needed-full training and support will be provided. If you have experience handling challenging situations or working with people in distress, it would be a plus., Be a UK Citizen, a Commonwealth Citizen with indefinite leave to remain (not through marriage), or an EEA Citizen
• Hold a valid UK passport (expired visas in out-of-date passports cannot be accepted)
• Have lived in the UK continuously for the past 3 years, with no single absence over 3 months
• Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter-Terrorist Check (CTC) vetting
• Hold a full UK manual driving licence (at least 12 months of experience)
• Have fewer than 7 points on your licence and no driving bans in the last 12 months
• Be over 21 years of age

Important: If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application.

Short-Term Holding Facility DCO: £30,119 based on 42 hours per week, Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you'll receive on-the-job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody.

Why Join Us?

• Work-life balance - structured shifts for stability, up to 1 year in advance so you can plan your goals and travel.
• Career growth - start with a Level 3 Apprenticeship, with opportunities for leadership roles
• Continued personal development with full support given to enhance your career.
• Free parking and uniform
• Training: 4-week fully paid training course
• A great selection of benefits incl. Access to on-line GP services, share options and a generous holiday allowance.
• Pension and Life assurance
• Reward & Recognition scheme.
• Discounts which include cinema, online shopping discounts, leisure centre memberships, holidays, and Health & Wellbeing Benefits. AND as a DCO, you can apply for a Blue Light discount card.