Detention Custody Officer - RSTHF

Mitie Group plc.; Lincoln; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free parking

Uniform

Discounts program

Blue Light discount card

Job summary

Mitie Group plc. is seeking dedicated individuals for the In-Country Escorting DCO role at a Short-Term Holding Facility in the UK. The position involves caring for residents on-site, maintaining strict safety standards, and delivering services with dignity.

You will work across day and night shifts in a 24/7 operation, with full training provided. No prior experience is required; you will complete a 4-week paid training course, followed by on-the-job mentoring and an accredited Level 3

Qualifications

• Strong communication and interpersonal skills.
• Calm, non-judgemental approach.
• Good problem-solving abilities.
• Ability to stay composed under pressure.

Responsibilities

• Providing care to immigration residents in a fixed location.
• Maintaining high security and safety standards while treating residents with dignity and respect.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Problem-solving

Job description

Join Us and Make a Difference

Short-Term Holding Facility DCO: Salary £30,119 based on 42 hours per week

Who We're Looking For

We're looking for respectful, caring, and resilient individuals to join our team. If you have:

• Strong communication and interpersonal skills
• A calm and non-judgemental approach
• Great problem-solving abilities
• The ability to stay composed under pressure,

Then this could be the perfect role for you!

What You'll Be Doing

As an In-Country Escorting DCO at the Short-Term Holding Facility you'll be responsible for:

• Providing care to immigration residents in a fixed location
• Maintaining high security and safety standards while treating residents with dignity and respect

This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7, 365-day operation.

No Experience? No Problem!

No prior experience or qualifications are needed—full training and support will be provided. If you have experience handling challenging situations or working with people in distress, it would be a plus.

Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you'll receive on-the-job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody.

Why Join Us?

Work-life balance – structured shifts for stability, up to 1 year in advance so you can plan your goals and travel.

Career growth – start with a Level 3 Apprenticeship, with opportunities for leadership roles

Continued personal developmentwithfull support given to enhance your career.

Free parking and uniform

Discounts which include cinema, online shopping discounts, leisure centre memberships, holidays, and Health & Wellbeing Benefits. AND as a DCO, you can apply for a Blue Light discount card.

Essential Requirements

To apply, you must:

• Be a UK Citizen, with indefinite leave to remain (not through marriage), or an EEA Citizen
• Hold a valid UK passport (expired visas in out-of-date passports cannot be accepted)
• Have lived in the UK continuously for the past 3 years, with no single absence over 3 months
• Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter-Terrorist Check (CTC) vetting
• Hold a full UK manual driving licence (at least 12 months of experience)
• Have fewer than 7 points on your licence and no driving bans in the last 12 months
• Be over 21 years of age

Due to the safety-critical nature of this role, we require that employees are not under the influence of any substance—including prescribed medication—that may impair their ability to perform their duties safely. This includes any THC-based prescriptions due to the lack of reliable evidence on safe levels of THC in the system.

If you are currently prescribed medication that may affect your ability to carry out safety-critical tasks, we encourage you to discuss this with us as part of the recruitment process. We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010.

To ensure the highest standards of safety and compliance, we operate a random drug and alcohol testing programme. By applying, you acknowledge that participation in this testing is a condition of employment.

Important: If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application.

Application Process

Successful candidates will be invited to an assessment process which includes:

• Interview
• Capability assessments
• Full vetting screening