Despatch Operations Leader (OTIF & Safety)

Polypipe; Doncaster; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Shift pattern 4 on 4 off

Contributory pension

Life assurance

Maternity & Paternity pay

Sharesave

On‑site health & wellbeing services

Job summary

Genuit Group is seeking an experienced Despatch Supervisor to lead the daily despatch operation and ensure on-time, accurate loading and dispatch. You will mentor Despatch Team Leaders, manage resources, and uphold safety and quality standards.

You will drive continuous improvement, monitor KPIs, and support customer service targets while maintaining a safe and organised despatch area in a 4 on 4 off shift pattern.

Qualifications

• Previous supervisory or team leader experience in a warehouse, despatch, logistics or manufacturing environment.
• Good understanding of warehouse and despatch operations.
• Strong leadership, communication and organisational skills.
• Ability to manage and motivate a team.
• Good problem-solving and decision-making skills.
• Ability to work under pressure in a fast‑paced environment.
• Good understanding of Health & Safety and safe working practices.
• Knowledge of MHE and safe loading procedures.
• Experience using warehouse, ERP or WMS systems.

Responsibilities

• Manage the daily despatch operation, ensuring orders are prepared and dispatched on time.
• Ensure vehicles are loaded safely, correctly and efficiently.
• Monitor workflow, deal with delays and resolve operational issues.
• Ensure despatch paperwork and system records are completed accurately.
• Lead and support Despatch Team Leaders and colleagues.
• Allocate people and resources to meet daily requirements.
• Ensure colleagues are trained and competent to carry out their roles safely.
• Monitor despatch performance against targets and KPIs.
• Drive OTIF, accuracy and customer service.
• Monitor productivity, loading and vehicle turnaround times.
• Investigate and resolve delays, damages and service issues.
• Escalate significant issues to the Despatch Manager.
• Support investigations into customer complaints.
• Maintain stock accuracy and investigate discrepancies.
• Ensure ERP/WMS systems and scanning processes are used correctly.

Skills

Supervisory experience

Warehouse operations

Leadership

Team motivation

Problem solving

Under pressure

Health & Safety

MHE knowledge

ERP / WMS systems

Tools

ERP / WMS systems

Job description

Genuit Group is seeking an experienced Despatch Supervisor to lead the daily despatch operation and ensure on-time, accurate loading and dispatch. You will mentor Despatch Team Leaders, manage resources, and uphold safety and quality standards.

You will drive continuous improvement, monitor KPIs, and support customer service targets while maintaining a safe and organised despatch area in a 4 on 4 off shift pattern.