Despatch Manager- FMCG

TechMet Ltd.; Craigavon; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Excellent package

Job summary

TechMet Ltd. is seeking a Despatch Manager for its Craigavon facility to lead the finished goods operation from storage through on-time delivery. The role emphasizes adherence to Food Safety and Health & Safety policies while driving high standards of quality and operational performance.

You will manage a team of Supervisors, implement training, and ensure accurate documentation and traceability. A strong background in FMCG despatch and WMS usage is essential.

Qualifications

• Previous experience in Despatch within a fast-paced FMCG environment.
• Expert competence with Warehouse Management Systems and Microsoft packages.
• Ability to be tactically astute while driving strategy and performance.
• Proven capability to develop colleagues and drive results.

Responsibilities

• Oversee smooth operation of the Despatch department to meet productivity, accuracy and stock-control targets.
• Lead by example and coach Supervisors to achieve performance goals.
• Ensure all documents and records are accurate for traceability.
• Address issues from customer complaints and ensure investigations reach closure.
• Maintain audit-ready standards and high housekeeping in chill and general areas.
• Oversee training for new and existing staff on department procedures.

Skills

Despatch operations

Team leadership

Lean environment

Performance management

Tools

Warehouse Management System

Microsoft Excel

MS Office

Job description

Despatch Manager- Craigavon

Our client, a leading FMCG company of fresh & chilled products for companies such as M&S, Waitrose, Dunnes, Morrison's, Aldi & Lidl is looking for a Despatch Manager in their Craigavon facility

Monday to Friday, 8am - 4.30pm.

The Despatch Manager will manage the entire operation of all finished products from storage to timely delivery to customers, whilst adhering to company rules, regulations and policies, along with strict hygiene and H&S rules.

You will lead the Despatch team by example and ensure that you and your team adhere to all company policies and procedures in relation to Product Quality, Food Safety and Integrity.

Key Responsibilities

• Ensuring the smooth and efficient running of the Despatch department in order to fulfil operational and customer demand, whilst meeting set targets of productivity, accuracy and stock control
• To drive the entire Department towards the importance of complying with the Company's standards on Food Safety and Health and Safety and to investigate any issues through to conclusion resulting from any breach of such
• To lead a team of Supervisors, managing their contribution and leading by example to achieve results by coaching, developing and setting performance targets on a collective and 1:1 basis
• Ensure that all documentations and records are accurate and updated for traceability
• Address any department related issues arising from internal and external customer complaints
• Set an example and maintain audit ready standards
• Drive great housekeeping in the chill and general surroundings at all times
• Oversee training of new and existing department personnel on department procedures. This includes conducting department specific training for new personnel as well as reviewing their performance during probationary period
• Promote a harmonious working relationship within the Department by holding regular meetings, dealing with any grievance, and also by managing non-performers through counselling and disciplinary in accordance with Company procedures

Essential Criteria

• Previous experience working in Despatch with a fast-paced FMCG company and preferably in a 'lean' environment.
• Expert competence utilizing Warehouse Management Systems & Microsoft packages.
• Tactically astute, but strategically driven
• Demonstrable ability to drive performance and colleague development.

• Excellent package available for the right person.