Despatch - Despatch Operative

Finsbury Food Group; Mamhilad; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Staff discounts

Employee assistance programme

Job summary

Ultrapharm, part of the Finsbury Food Group, is seeking a Warehouse Despatch Operator for night shifts to join our Warehouse & Logistics team in Pontypool. You will pick, pack, and despatch orders, operate a Counterbalance Forklift, and maintain accurate stock records using M3.

Working the 7:00pm–7:00am night shift, you will be organized, reliable and able to work independently or as part of a team, maintaining high standards of safety and food hygiene while meeting daily targets.

Qualifications

• Valid Counterbalance Forklift Truck licence.
• Previous experience in a warehouse/despatch/logistics environment.
• Comfortable using warehouse IT systems and scanners.

Responsibilities

• Accurately pick, pack and prepare customer orders for despatch.
• Safely load/unload vehicles using warehouse equipment (Counterbalance forklift).
• Use M3 Warehouse Management System to process orders and maintain stock records.

Skills

Counterbalance forklift licence

Warehouse experience

Attention to detail

Independent worker

Team player

Good communication

Health & safety conscience

Job description

Warehouse Despatch Operator – Nights

Ultrapharm, Mamhilad, Pontypool NP4 0JJ, UK

Location

Ultrapharm – Pontypool

Shift

4 on 4 off | 7:00pm – 7:00am

Department

Warehouse & Logistics

We are looking for a Warehouse Despatch Operator - Nights to join our team at Ultrapharm bakery in Pontypool, part of the Finsbury Food Group, to support our safe, high-quality, and efficient food production operation.

Ultrapharm is a dedicated gluten‑free bakery, specialising exclusively in gluten‑free products since 1993. Our craft-led approach creates premium products with the flavour and texture of traditional bakery goods, supplying major UK retailers including Marks & Spencer and Waitrose.

This is a hands‑on role where you’ll play a key part in making sure our products leave site safely, accurately and on time. You’ll work across picking, packing and despatch, using warehouse equipment and technology to prepare customer orders and maintain accurate stock records.

We’re looking for someone who is organised, reliable and takes pride in getting things right. You’ll need a valid Counterbalance Forklift Truck licence, good attention to detail and the ability to work confidently both independently and as part of a team.

What you’ll actually do!

As a Warehouse Despatch Operator, you’ll be responsible for accurately picking, packing and preparing customer orders for despatch, making sure the right products, quantities, labels and paperwork are ready to go.

You’ll safely load and unload vehicles using warehouse equipment, including a Counterbalance Forklift Truck, and use handheld scanners and our Warehouse Management System (M3) to process orders and keep stock records accurate.

You’ll help maintain stock accuracy by supporting stock counts, audits and inventory activities, while ensuring products are stored correctly and warehouse locations are kept organised.

Working as part of the night shift team, you’ll manage your workload to meet daily targets and customer requirements, working efficiently while maintaining high standards of safety, quality and customer service.

You’ll also take pride in keeping the warehouse clean, tidy and organised, following our clean-as-you-go approach and all relevant food safety, hygiene, GMP and Health & Safety requirements.

Ideally this is you!

• Valid Counterbalance Forklift Truck licence.
• Previous experience in a warehouse, despatch, logistics, goods‑in or goods‑out environment is desirable.
• Comfortable using warehouse management systems, handheld scanners and other IT systems.
• Highly organised with strong attention to detail and a focus on accuracy.
• Able to work independently, prioritise your workload and meet deadlines.
• Reliable, punctual and dependable, with a strong work ethic.
• Good communication skills and able to work well as part of a team.
• Able to remain calm, focused and productive in a fast‑paced environment.
• Committed to high standards of Health & Safety, food safety, quality and housekeeping.
• Positive and flexible approach, with a willingness to support colleagues and contribute to continuous improvement.
• Previous experience within a food manufacturing or distribution environment would be an advantage.

What's in it for you?

• Enhanced Maternity & Paternity Leave to allow quality time with your new arrival!
• Enhanced Pension Scheme for our employees.
• Death in Service Benefit.
• Free Employee Assistance Programme (open to colleagues and their families).
• Retail discounts accessible via our Benefits Hub platform!
• Company shop available at certain sites (heavily discounted, yummy products!).
• Refer a Friend Scheme (up to £300 per referral – T&Cs dependent).
• Employee Recognition Awards.
• Extensive Learning & Development opportunities (including opportunities for sponsored professional memberships and our own in‑house development course!).
• An opportunity to be part of a fantastic, growing organisation. Head over to our LinkedIn page to find out more!