Desktop Support Technician | The Shrewsbury and Telford Hospital NHS Trust

The Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking a Desktop Support Technician to join an established team of support engineers. You will provide responsive desktop support across Windows devices, iOS devices, and related hardware, ensuring high availability and security aligned with the Digital Security Strategy.

You will work with the IT Service Desk and other IT teams to deploy, configure, and patch devices, and contribute to ongoing projects and improvements.

Qualifications

• Experience delivering a customer-centric IT support service across staff and clinical teams.
• Experience working with IT Service Desk, Network, Systems Admin teams.
• Experience supporting Windows 7 and Windows 10 environments.
• Experience deploying and managing Office 365 in an enterprise environment.
• Ability to build and configure desktop PCs, laptops and other end‑point devices.

Responsibilities

• Provide a customer-centric service to all staff with professional, empathetic support.
• Collaborate with IT Service Desk, Infrastructure/Network, Systems Admin, Training teams.
• Support Windows OS and Office365 deployment and management.
• Build/configure desktop PCs, laptops and other end‑point devices including iOS devices.
• Install and test Windows security patches and iOS updates; participate in out-of-hours on-call rota.

Skills

Customer service

Team collaboration

Windows 7/10

Office 365 deployment

Device provisioning

Tools

Office365

IT asset management

Job description

Desktop Support Technician | The Shrewsbury and Telford Hospital NHS Trust

Company:

Company: Shrewsbury and Telford Hospital NHS Trust

An exciting opportunity has arisen to join an established / experienced team of Desktop Support Technicians. We have a 2 year and a 12 month secondment /fixed term post available.

The post holders will be members of the Desktop Support Team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of device management including Desktop PC / Laptop, Wireless Trollies, Digital Dictation devices as well as iOS devices including iPhones, iPods and iPads used by the directorates business and clinical teams.

You will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met as well as ensuring the security of It related devices across the organisation.

Undertake incident diagnostics to resolve any technical issues will be required along with supporting projects which require the implementation / deployment of devices as well as management of the deployment of Windows security patches to devices and iOS version updates in line with The Shrewsbury and Telford Hospital NHS Trust (SaTH) Digital Security Strategy and improvement plan.

You will also be required to participate in an out of hours on-call Desktop Support rota.

You will have demonstrable experience in:-

• To provide a customer centric service to all staff. To deliver a professional, polite and empathetic service, building professional relationships with Digital Service, Business and Clinical staff across SaTH.
• To work collaboratively with other teams including the IT Service Desk, Infrastructure / Network Team, Systems Admin, Training Team.
• To support a range of Windows operating systems including Windows 7 and 10.
• To support the deployment and day to day management diagnostics of Office365.
• Build and configuration of Desktop PC’s, Laptops and other end point devices including digital dictation devices and iOS devices i.e. iPhones, iPADs, iPODs etc.
• Undertake incident diagnostics to resolve any technical issues, support projects which require the implementation / deployment of devices.
• Testing and deployment of windows security patches to devices as well as iOS version updates in line with the SaTH Digital Security improvement plan in line with NHSDigital and NHSX.
• To support the install of new device across SaTH including the Desktop network patch as part of device installations.
• Ensure that the IT asset database record is kept up to date.
• Work within defined deadlines as part of a team and on an individual basis.
• Installation, repair and maintenance of IT equipment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

For full duties and responsibilities please refer to the attached document entitled Job Description.