Deskside Specialist | East London NHS Foundation Trust

East London NHS Foundation Trust; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust in London is seeking a Desk-side Specialist to maintain and support Trust devices and digital hardware. The postholder provides BAU technical expertise and acts as a point of escalation for staff across the Trust.

They will handle deployments and issues, coordinate with other teams, and ensure documentation and policy compliance while focusing on service quality and customer care.

Job description

TheDesksideSpecialistisakeymemberoftheDesksideteam.ThepostholderisresponsibleforoperationalmaintenanceofDesksidedevicesandtechnicaldevicemanagementorsupport.TheroleutilisesexpertknowledgetoactasapointofescalationforallTruststaff..

Thepost-holderwillactasatechnicalexpertonTrustwidedigitalhardwaredeploymentsorissues,providingsupportforBusinessAsUsual(BAU),andworkingcloselywithotherteamswithinthedepartmenttoresolveissues.Theroleincorporatescustomercare,vendoror relationshipmanagement,operationsandcommunicationsco-ordination.

Utiliseexpertknowledgetoresolvearangeofvaried,complextechnicalissuesandexplaincomplexsituationsinsimpletermstostaffatalllevels

Executingprojectsandtasksindependentlyandwithlimiteddirectsupervision

Respondtotechnicalenquiriesregardingtheappropriatepurchasing,disposal,andeffectiveuseofDigitalequipmentfromalldepartmentsinaccordancewithTrustpoliciesandprocedures

Escalateanyrecurringproblemswhichusersareexperiencing,sothatamorecomprehensiveandeffectivesolutioncanbeapplied

Liaisewith3rdpartyvendorsasrequired,ensuringthatsufficienttechnicalinformationisprovidedforeachcalllogged

EnsurethatDesksidedevicedocumentationismaintainedandupdated

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Please refer to the attached JD - detailed job description and main responsibilities are attached.

This advert closes on Tuesday 27 Oct 2026

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust