Desktop Support Technician

Career Choices Dewis Gyrfa Ltd; Pentrebach; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading defense contractor in the UK is seeking a full-time Desktop Support Technician to join their IT Team. This role is critical in providing first and second line support across multiple sites as well as remote users. Responsibilities include managing incidents, troubleshooting local network issues, and administering various IT systems such as Active Directory and Microsoft 365. The position offers a salary of £25,500 along with flexible benefits and a personalized career development plan.

Benefits

Compressed nine-day fortnight

Flexible benefits scheme

Personalised career development plan

Professional training and development

Flexible working options

Company sports and social club

Qualifications

• Ability to develop and adhere to best practice, processes and policy.
• Proficient in Windows and MS Office applications.
• Good understanding of general networking and security methodologies.

Responsibilities

• Provide day-to-day IT support and maintenance.
• Administer Active Directory, Exchange, and Microsoft 365.
• Troubleshoot network issues and support end-user devices.
• Build PCs and manage mobile device provisioning.
• Co-ordinate with Cyber Security team to apply security actions.

Skills

Customer-service focus

Strong communication skills

Proficiency with Windows operating systems

MS Office applications knowledge

General networking knowledge

Desktop hardware knowledge

Understanding of security methodologies

Job description

Job Overview

General Dynamics Land Systems is seeking a full‑time Desktop Support Technician to join our IT Team.

Base salary £25,500, commensurate with experience.

Position located at Oakdale and Merthyr facilities, providing first and second line support across these sites and remote users.

Responsibilities

• Day‑to‑day IT support and maintenance, managing incidents and requests through the ITSM tool.
• Administration of Active Directory, Exchange, Microsoft 365 and handling new starters and leavers.
• Troubleshoot local network issues (cable patching, connectivity) and support end‑user devices and accounts.
• Build PCs and laptops using SCCM; support hardware refresh and Windows upgrades.
• Co‑ordinate change control procedures for all IT changes.
• Liaise with IT Shared Services on central issues and new device/infrastructure set‑up.
• Manage mobile device provisioning and tracking via Intune.
• Monitor the help desk queue across all sites and record ad‑hoc/emergency tasks.
• Work with the Cyber Security team to apply security actions and maintain restrictions.
• Manage customer expectations and provide timely communication.
• Perform network support, cable patching, connectivity troubleshooting, and application patching/deployment.

Qualifications

• Ability to develop and adhere to best practice, processes and policy.
• Customer‑service focus and strong communication skills.
• Proficiency with Windows operating systems, MS Office applications, and Exchange administration.
• General networking and desktop hardware knowledge.
• Understanding of general security methodologies.

Benefits

• Compressed nine‑day fortnight (every other Friday off).
• Flexible benefits scheme to tailor benefits to personal and family needs.
• Personalised career development plan with regular progress reviews.
• Professional training and development courses, internal and external.
• Flexible working options, including reduced hours and job share.
• Company sports and social club with discounted events.

About Us

General Dynamics Land Systems is a global leader in providing products and support across the full spectrum of combat vehicles. In the UK, we employ more than 550 people and are leading the way in Armoured Fighting Vehicles and sustainment services.

We are currently delivering the AJAX programme, providing 589 Armoured Fighting Vehicles in six variants to the British Army, and have developed and delivered 400 Foxhound vehicles.

We value diversity and inclusion, welcoming a wide range of beliefs, cultural backgrounds and ideas.

Equal Opportunity

Proud member of the Disability Confident employer scheme.