Junior Desktop Support Technician

Bolt Burdon Kemp; London; On-site; GBP 37,000 - 45,000; Full time

Job summary

A leading London law firm is hiring a Junior Desktop Support Technician to join their IT team. This entry-level role involves providing technical support, troubleshooting hardware and software issues, and assisting with user account management. Candidates should have basic IT certifications and a willingness to learn in a fast-paced environment.

Benefits

Training and professional development

Supportive team environment

Qualifications

• 0–2 years of experience in a technical support or help desk role.
• A basic understanding of Windows and macOS operating systems.
• Familiarity with Microsoft Office 365.

Responsibilities

• Providing first-level technical support to end-users.
• Installing, configuring, and maintaining operating systems.
• Troubleshooting hardware and software issues.

Skills

Problem-solving

Communication

Technical support

Teamwork

Education

IT certifications (e.g., CompTIA A+, Microsoft MTA)

Job description

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Recruitment Coordinator at Bolt Burdon Kemp

The Firm

Bolt Burdon Kemp LLP is a leading London law firm representing individuals who have been seriously injured.

We pride ourselves on providing a high-quality service and for employing talented staff who are serious about developing their careers with us. We are ranked in the leading independent legal directories for our fields of work and are passionate about making Bolt Burdon Kemp the best place to work.

The Role

Due to ongoing growth, we have an exciting opportunity for a Junior Desktop Support Technician to join our specialist IT team.

You will assist with:

• Providing first-level technical support to end-users, assisting with hardware, software, and network issues. This is an excellent opportunity for someone looking to start or grow their career in IT support.
• Responding to user inquiries and provide technical assistance via phone, email, or in person.
• Troubleshooting and resolve hardware, software, and peripheral issues on desktops, laptops, and mobile devices.
• Installing, configuring, and maintaining operating systems and software applications.
• Set up and support user accounts, permissions, and passwords in Active Directory.
• Assisting with onboarding and offboarding processes, including device setup and recovery.
• Maintaining accurate records of issues and resolutions using a ticketing system.
• Escalating complex issues to senior IT staff as needed.
• Supporting basic network troubleshooting (e.g., connectivity, printers, VPN).
• Following IT policies and procedures to ensure security and compliance.

You will ideally have:

• 0–2 years of experience in a technical support or help desk role.
• IT certifications (e.g., CompTIA A+, Microsoft MTA).
• A basic understanding of Windows and macOS operating systems.
• Familiarity with Microsoft Office 365 and common business applications.
• Strong problem-solving and communication skills.
• The ability to work independently and as part of a team.
• A willingness to learn and grow in a fast-paced environment.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk).
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
• Had exposure to remote support tools (e.g., TeamViewer, AnyDesk).

Relevant experience within a law firm would be advantageous, but not essential.

In return, we give all our staff the opportunity to excel in their chosen field by providing training, support, supervision and responsibility to match experience.

Apply

If you are interested in the role you will be required to submit both your CV and a covering letter using our online application system.

BBK is passionate about employing the best people to join their team. We want all our candidates to feel comfortable during the recruitment process. If you need any adjustments during the recruitment process, please make us aware at application stage.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Law Practice

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