Desktop Support Engineer - ITIL or CompTIA - MUST drive

Nichols Digital Ltd; Sevenoaks; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading company is seeking a Desktop Support Engineer to provide essential IT support. This mid-level role involves troubleshooting desktop hardware and software issues, ensuring smooth operation of IT systems, and requires ITIL or CompTIA certifications. It necessitates driving and the use of a personal vehicle, with a focus on user support and system maintenance.

Qualifications

• 2+ years’ experience in an IT support/helpdesk role.
• Solid desktop support knowledge (hardware/software).
• Experience with Active Directory.

Responsibilities

• Provide 1st/2nd line support for hardware, software, and desktop issues.
• Administer and troubleshoot Active Directory.
• Log and manage incidents, escalating when necessary.

Skills

Troubleshooting

Communication

Education

ITIL Foundation

CompTIA A+/N+

Tools

Active Directory

Microsoft Intune

Job description

Desktop Support Engineer - ITIL or CompTIA - MUST drive

Desktop Support Engineer - ITIL or CompTIA - MUST drive

This range is provided by Nichols Digital Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

****On site 5 days a week - MUST drive and own a car - ITIL Foundation or CompTIA certs****

2nd line Desktop Support, IT Support Technician, Helpdesk, 1st & 2nd line, Microsoft/ Windows, Hardware & Software, AD, ITIL Foundation or CompTIA, Drive and own a vehicle, Onsite 5 days a week.

A financial services firm are seeking a reliable and skilled 2nd line IT Support Engineer. They require ITIL foundation cert, or CompTIA certs.

This mid-level role ensuring smooth operation of their desktop environment and IT systems.

You will be providing timely support and maintenance for desktop software and hardware within the organisation and involves troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.

Key responsibilities include resolving user-reported issues, managing hardware inventories, assisting with software updates, and maintaining endpoint security compliance

Key Responsibilities:

• Provide 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
• Administer and troubleshoot Active Directory
• Set up and maintain desktops, laptops, printers, and mobile devices
• Install, configure, and support business applications
• Log and manage incidents, escalating when necessary
• Support users across on-site and remote environments
• Assist with Intune management (desirable)

Requirements:

• 2+ years’ experience in an IT support/helpdesk role
• Solid desktop support knowledge (hardware/software)
• Experience with Active Directory
• ITIL Foundation or CompTIA A+/N+ certifications
• Strong communication and troubleshooting skills
• Full UK driving licence and access to own vehicle
• Experience with Microsoft Intune a plus

2nd line Desktop Support, IT Support Technician, Helpdesk, 1st & 2nd line, Microsoft/ Windows, Hardware & Software, AD, ITIL Foundation or CompTIA, Drive and own a vehicle, Onsite 5 days a week.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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