Desktop Support Specialist

Ampstek; Ulverston; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ampstek is seeking a Desktop Support Specialist for a 1-month replacement contract in Ulverston, England. This role involves providing first-level technical support, assisting in software and hardware issues, and maintaining service documentation. Ideal for candidates with experience in technical and customer support, this is an excellent opportunity to contribute to a dynamic IT team.

Qualifications

• Experience in providing technical & customer support.
• Assist in software, hardware, and network issues.
• Ability to log and track incidents in ticketing systems.

Responsibilities

• Provide first-level technical support to end-users via various channels.
• Log and track all incidents and service requests.
• Maintain and update knowledge base articles and documentation.

Skills

Technical support

Customer support

Troubleshooting

Job description

Ampstek Ulverston, England, United Kingdom

Desktop Support Specialist

Ampstek Ulverston, England, United Kingdom

2 days ago Be among the first 25 applicants

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Talent Acquisition UK & Europe | Ampstek | B. com, MSW

Job Role: IT Support

Job Location: Ulverston UK

Job Type: Contract Duration will be 1 Month (Replacement Contract)

Job Description:

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, or chat.

• Experience in providing technical & customer support in Application, Maintenance, Development, Support (ADMS)

• Assist in the setup and configuration of new software, basic hardware and network issues.

• Log and track all incidents and service requests in the ticketing system.

• Escalate complex issues to higher-level support teams as necessary.

• Follow up with users to ensure issues are resolved and provide updates on the status of their requests.

• Maintain and update knowledge base articles and documentation.

• Participate in team meetings and contribute to continuous improvement initiatives.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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