Desktop Support Engineer, Financial Services - Trade Floor

Page Personnel; City Of London; On-site; GBP 46,000 - 65,000; Full time

Job summary

Page Personnel in London is seeking an interim Desktop Support Engineer to join a fast-paced financial services environment. You will provide Level 1 and Level 2 desktop support, troubleshoot hardware and software, and collaborate with IT teams to resolve complex issues.

The role requires at least 2 years' experience, strong Windows 11 and Microsoft 365 knowledge, and experience with Intune-managed devices. You will support end-users across the business from City of London.

Qualifications

• Minimum 2 years' experience in desktop or IT support.
• Strong knowledge of Windows 11 and Microsoft 365 technologies.
• Experience supporting Intune-managed environments.
• Knowledge of Windows-based PCs, iOS devices, and remote user support.

Responsibilities

• Provide Level 1 and Level 2 desktop support via phone, email, and in person.
• Troubleshoot and resolve hardware, software, application, and mobile device issues.
• Install, configure, and upgrade desktops, laptops, peripherals, and software.
• Investigate incidents methodically and identify root causes to prevent recurring issues.
• Prioritise support requests based on business impact and urgency.
• Keep users informed with clear and timely communication throughout issue resolution.
• Collaborate with engineering and wider IT teams to resolve complex technical problems.
• Support enterprise desktop standards, system configurations, and automation initiatives.
• Create and maintain technical documentation, support procedures, and user guides.
• Assist with IT projects while maintaining high-quality day-to-day support services.

Skills

Windows 11

Microsoft 365

Intune

Remote support

Customer service

Job description

• Competitive day rate - long term contract
• Have direct impact on user experience in a fast paced environment

About Our Client

The organisation operates in the Financial Services industry and is based in central London

Job Description

• Provide Level 1 and Level 2 desktop support via phone, email, and in person.
• Troubleshoot and resolve hardware, software, application, and mobile device issues.
• Install, configure, and upgrade desktops, laptops, peripherals, and software.
• Investigate incidents methodically and identify root causes to prevent recurring issues.
• Prioritise support requests based on business impact and urgency.
• Keep users informed with clear and timely communication throughout issue resolution.
• Collaborate with engineering and wider IT teams to resolve complex technical problems.
• Support enterprise desktop standards, system configurations, and automation initiatives.
• Create and maintain technical documentation, support procedures, and user guides.
• Assist with IT projects while maintaining high-quality day-to-day support services.

The Successful Applicant

A successful 'Desktop Support Engineer' should have:

• Minimum of 2 years' experience in a desktop support or IT support role.
• Strong knowledge of Windows 11 and Microsoft 365 technologies.
• Experience supporting Microsoft Intune-managed environments.
• Knowledge of Windows-based PCs, iOS devices, and remote user support.
• Practical troubleshooting skills across hardware, software, operating systems, event logs, and networking fundamentals.
• Ability to diagnose and resolve technical issues both remotely and face-to-face.
• Understanding of desktop management standards, automation, and best practices.
• Experience contributing to technology projects and delivering against deadlines.
• Excellent customer service, communication, and stakeholder management skills.
• Proactive, organised, and capable of managing multiple priorities in a busy environment.

What's on Offer

• Interim Desktop Support Engineer contract based in City of London
• Daily rate of £250 to £350, dependent on the level of experience.

Desktop Support Engineer, Financial Services - Trade Floor City of London, England