Desktop Support Engineer: End-User Tech & IT Services

Remote Worker LTD.; Bracknell; In loco; GBP 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

Flexera is seeking a Desktop Support Technician to deliver end-user support across laptops, desktops and mobile devices. You will troubleshoot Windows, macOS, Office 365, and productivity software, while maintaining SLAs and supporting a global environment. Strong communication and a customer‑first mindset are essential.

The role involves hardware deployment, software compliance, and on-call rotation with limited travel. A BS in a technical field and 3+ years of related experience are required.

Competenze

• Bachelor-level degree in a technical field with 3+ years of related experience.
• Excellent communication and interpersonal skills.
• Ability to work independently with strong time management.
• Customer-service orientation is essential.
• Willingness to be on-call and support a global environment.

Mansioni

• Provide deskside and remote support across devices and software.
• Troubleshoot hardware and software in a mixed OS environment.
• Maintain SLAs and achieve world-class support goals.
• Deploy hardware using automated provisioning tools.
• Ensure software compliance and keep documentation up to date.

Conoscenze

Strong communication

Time management

Customer-service oriented

Independent work

Problem solving

Team collaboration

On-call flexibility

Networking basics

Formazione

BS in Computer Science, Engineering, or related technical field

Strumenti

SCCM/Jamf

MS Intune

EndPoint Protection

Adobe applications

MDM

Descrizione del lavoro

Flexera is seeking a Desktop Support Technician to deliver end-user support across laptops, desktops and mobile devices. You will troubleshoot Windows, macOS, Office 365, and productivity software, while maintaining SLAs and supporting a global environment. Strong communication and a customer‑first mindset are essential.

The role involves hardware deployment, software compliance, and on-call rotation with limited travel. A BS in a technical field and 3+ years of related experience are required.