Desktop Support Engineer

Coforge; Telford; On-site; GBP 40,000 - 60,000; Full time

Job summary

Coforge Limited in the United Kingdom is recruiting a Desktop Engineer to deliver 1st line technical support and endpoint management across a Windows enterprise environment. You will deploy software and patches using SCCM, develop PowerShell automation, and troubleshoot SCCM client issues and Windows endpoints.

The role also covers 2nd line support, asset management, Citrix environments and meeting room technologies, with ITIL-aligned incident, problem, request and change management.

Qualifications

• 3+ years in Desktop Engineering or 2nd line support.
• Strong Windows 11 and SCCM expertise.
• Solid PowerShell scripting and automation skills.
• Excellent troubleshooting and root-cause analysis capabilities.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage and remediate endpoint vulnerabilities using Qualys and other security tools.
• Investigate root causes of vulnerabilities, patch failures, and device non-compliance.
• Deploy software, patches, and configuration updates using Microsoft SCCM.
• Develop and maintain PowerShell scripts for automation and remediation.
• Troubleshoot SCCM client issues, software deployments, and Windows endpoints.
• Support Windows 11, Microsoft 365, Active Directory, remote access, and desktop hardware.
• Provide 2nd line support, device builds, asset management, and service restoration.
• Maintain technical documentation, audit records, and knowledge articles.
• Follow ITIL best practices for Incident, Problem, Request, and Change Management.
• Support Citrix environments, meeting room technologies, and executive users as required.

Skills

Windows 11

SCCM

PowerShell

Troubleshooting

Communication

Tools

Qualys

Intune

Nexthink

Citrix VAD

Microsoft Defender

Job description

Work from office 5 days/Week

We at Coforge seeking a Desktop Engineer to provide 1st line technical support and endpoint management services across a Windows enterprise environment.

Key Responsibilities:

• Manage and remediate endpoint vulnerabilities using Qualys and other security tools.
• Investigate root causes of vulnerabilities, patch failures, and device non-compliance.
• Deploy software, patches, and configuration updates using Microsoft SCCM.
• Develop and maintain PowerShell scripts for automation and remediation.
• Troubleshoot SCCM client issues, software deployments, and Windows endpoints.
• Support Windows 11, Microsoft 365, Active Directory, remote access, and desktop hardware.
• Provide 2nd line support, device builds, asset management, and service restoration.
• Maintain technical documentation, audit records, and knowledge articles.
• Follow ITIL best practices for Incident, Problem, Request, and Change Management.
• Support Citrix environments, meeting room technologies, and executive users as required.

Required Skills:

• 3+ years of Desktop Engineering, Endpoint Management, or 2nd Line Support experience.
• Strong expertise in Windows 11 and Microsoft SCCM.
• Good PowerShell scripting and automation skills.
• Strong troubleshooting, analytical, and root-cause analysis capabilities.
• Excellent communication and stakeholder management skills.

Preferred Skills:

• Qualys, Intune, Nexthink, Citrix Virtual Apps & Desktops, Microsoft Defender.
• Application packaging and software deployment experience.

Qualifications:

Relevant technical certifications and a passion for continuous learning in Desktop Engineering and Endpoint Management.