Desktop Support Engineer

TRI CONSULTING LIMITED; London; On-site; GBP 30,000 - 34,000; Part time

Job summary

A leading online luxury fashion business is seeking a Desktop Support Engineer for a part-time contract role in London. The job involves providing IT support for various end-user devices and applications, interacting with corporate teams, and ensuring system uptime. Ideal candidates will have experience in both hardware and software support, especially in a warehouse environment.

Qualifications

• Experience providing first- and second-tier support.
• Understanding of hardware and software support.
• Experience with barcode printers and RFID technology.

Responsibilities

• Provide first- and second-tier IT support services to end users.
• Interact with Corporate Technology Service teams to solve issues.
• Ensure uptime of desktop systems in line with SLAs.

Skills

IT Support

Warehouse Support

Problem Solving

Job description

Leading online luxury fashion business requires a Desktop Support Engineer for a short contract to provide 1st and 2nd line support on a 4 days on 4 days off basis.

Job Description

• Provide first- and second-tier IT support services to end users, e.g. PC, MAC, warehouse, network and server peripherals, in-house / external applications and IT incidents
• Interact with various Corporate Technology Service teams such as network services, infrastructure, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
• The Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology
• The Support Engineer must have warehouse support experience on barcode printers, handhelds, RFID, etc.
• Provide hardware and software support and solutions to end users on desktop and laptop problems
• Providing end user support on all corporate platforms
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ensuring the security of desktop and mobile devices
• Ensuring uptime of all desktop systems in line with any SLAs
• Ensuring assigned working tasks are kept up to date and that support issues are resolved in a timely manner
• Keeping asset and change management systems up to date at all times
  
  

Shift patterns are as follows: 4 days on/4 days off - 12 hours per shift. 6am - 6pm and 10am - 10pm.

Working location: Charlton, London SE7

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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