Desktop Support Engineer

Whitehall Resources Ltd; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Whitehall Resources is looking for a Desktop Support Engineer for a 6-month onsite contract in London. The role involves building and refurbishing desktops, providing user support, and troubleshooting various devices within the MMD infrastructure. Candidates should have a strong background in Windows support and excellent communication skills.

Qualifications

• Experience with Windows 7 and 10 support.
• Expertise in hardware and software management.
• Skills in Powershell scripting and remote troubleshooting.

Responsibilities

• Build and refurbish Windows 10 desktops and laptops.
• Manage CMDB, support device deployment, and troubleshoot issues.
• Assist users with application installations and first-level support.

Skills

Windows 7 support

Windows 10 support

Remote troubleshooting

Customer-oriented attitude

Problem-solving

Excellent communication skills

Hardware management

Software management

Powershell scripting

Registry knowledge

Job description

Whitehall Resources is seeking a Desktop Support Engineer for an initial 6-month onsite contract in London. This role is inside IR35.

Responsibilities include:

1. Building and refurbishing Windows 10 desktops and laptops, including OS and application installation via Azure AD.
2. Providing support for desktops and laptops within MMD infrastructure.
3. Managing CMDB and supporting Windows 10/11 deployment issues.
4. Assisting users with application installations and first-level support.
5. Remote troubleshooting of desktop, laptop, tablet, and phone issues.
6. Managing end-to-end infrastructure from devices to core applications.
7. Supporting network, user accounts, Microsoft Exchange, printers, device management via Intune, antivirus, and patch deployment.
8. Supporting meeting room setups and operating system performance and troubleshooting.
9. Resolving Office 365 issues, collaborating with teams, and maintaining documentation.
10. Performing device movement, setup, and dispatch, with willingness to travel across UK locations.
11. Supporting hardware and software management, Windows configuration, and security.

Key skills required:

• Support experience with Windows 7 and 10, including remote support.
• Hardware and software management expertise.
• Proficiency with Windows, tablets, Office 365, device security, and antivirus programs.
• Remote troubleshooting skills, customer-oriented attitude, problem-solving, and excellent communication skills.
• Powershell scripting and registry knowledge.

This opportunity requires applicants to be eligible to work in the UK. Whitehall Resources values diversity and is an equal opportunities employer.