Desktop Support Engineer

VIQU Limited; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in financial services is seeking a Trade Floor Support Engineer to provide high-level IT support to traders and VIP users in a fast-paced environment. The role requires strong technical troubleshooting skills, particularly with Windows and Microsoft 365, along with a customer-focused approach to resolving issues. Candidates must have experience in trading floor operations and be prepared to work onsite in Victoria, London.

Qualifications

• Experience supporting high-performance users in trading environments.
• Familiarity with Windows, Microsoft 365, and bespoke applications.
• Strong customer service and troubleshooting skills.

Responsibilities

• Provide 1st and 2nd line desktop support to traders and front-office staff.
• Troubleshoot software, hardware, and bespoke application issues.
• Manage incidents using service desk tools.

Skills

Technical Troubleshooting

Customer Service

Prioritization

Tools

Avanti

ServiceNow

Microsoft Intune

Microsoft 365

Bloomberg

Job description

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My Customer is seeking a Trade Floor Support Engineer to join our dynamic team supporting high-performance users, including Traders and VIPs, in a high-pressure financial services setting.

As a key member of the IT support team, you will provide hands-on desktop support up to 2nd line for our Trade Floor operations. Your focus will be on ensuring seamless technology performance across departments that are critical to business success. You’ll need a keen eye for prioritisation, excellent communication skills, and the ability to work under pressure with professionalism and urgency.

The Trade Floor Support Engineer is required onsite 5 days a week in Victoria, London

Key Responsibilities of the Trade Floor Support Engineer

• Provide 1st and 2nd line desktop support to traders, front-office staff, and VIP users
• Troubleshoot hardware, software, and bespoke application issues efficiently
• Manage and resolve incidents using service desk tools (Avanti preferred, ServiceNow and others acceptable)
• Support Microsoft 365 environment and related technologies
• Provide meeting room and AV support to ensure high service availability
• Support and deploy desktops, laptops, and mobile devices using tools like Intune
• Work collaboratively with other IT teams to escalate and resolve complex issues
• Maintain a high level of customer service and timely communication throughout issue resolution

Ideal Candidate Will Have:

• Previous experience in a trading floor or high-pressure financial environment
• Strong technical troubleshooting across Windows, Microsoft 365, and end-user devices
• Familiarity with bespoke trading applications such as Bloomberg
• Experience with mobile device management (preferably Microsoft Intune)
• Proficiency with service desk tools (Avanti, ServiceNow, etc.)
• Understanding of business priorities and ability to triage support based on impact and urgency
• Outstanding interpersonal and customer service skills, with the ability to support high-profile users

The Trade Floor Support Engineer is required to be onsite in Victoria, London 5 days a week.

To discuss this exciting Trade Floor Support Engineer opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Administrator. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website.

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