Desktop Support Engineer (Level 2/3)

Centrica plc; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company to become a Desktop Support Engineer focused on providing exceptional IT service. This role involves supporting desktop environments, troubleshooting issues, and managing key applications like Microsoft Office 365. Ideal for someone passionate about technology and eager to contribute to a sustainable future.

Benefits

Flexible total rewards

Qualifications

• Proven experience in a Level 2 desktop support role within trading or finance services.
• Strong knowledge of Windows OS troubleshooting.
• Familiarity with ITIL processes.

Responsibilities

• Providing Level 2 support for desktop and laptop issues.
• Managing and troubleshooting Windows OS and applications.
• Following ITIL best practices for incident, problem, and change management.

Skills

Troubleshooting

Customer-focused support

Problem-solving

Communication

Tools

Jira

ServiceNow

Microsoft Office 365

Microsoft Intune

Job description

Join us, be part of more.

We’re more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers, a team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, while living our commitment to positive change in communities. Here, you can find purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently – we make it, store it, move it, sell it, and mend it.

About your team:

At Centrica Energy, our mission is to move energy from source to use, powering businesses, homes, and societies towards a sustainable energy future. If creating a sustainable energy future excites you, you might be a great fit here.

About the role:

We are looking for a Desktop Support Engineer (Level 2/3) to join our IT service team. This role is ideal for someone with technical skills and experience in managing and troubleshooting Windows environments, DNS, DHCP, Office, Intune, and ITIL processes. You should have strong problem-solving skills, a customer-focused attitude, and the ability to work independently and in a team. Proven experience in a Level 2 desktop support role within trading or finance services is essential.

Our office is located in central London near Marble Arch. This is an office-based role requiring presence 5 days a week.

Responsibilities include:

• Providing Level 2 support for desktop and laptop issues, including hardware and software troubleshooting.
• Managing and troubleshooting Windows OS and applications.
• Supporting DNS and DHCP troubleshooting.
• Administering Microsoft Office 365.
• Using Microsoft Intune for device management and security.
• Following ITIL best practices for incident, problem, and change management.
• Assisting with hardware and software deployment and maintenance.
• Documenting issues using the service desk system.
• Collaborating with IT team members to resolve complex issues.
• Providing end-user training and support as needed.

Requirements:

• Experience in a Level 2 desktop support role within trading or finance services.
• Strong knowledge of Windows OS and troubleshooting.
• Experience managing Active Directory.
• Knowledge of DNS and DHCP management.
• Proficiency in Microsoft Office 365.
• Familiarity with ITIL processes.
• Excellent problem-solving skills.
• Strong communication skills.
• Ability to work independently and in a team.
• Experience with Jira/ServiceNow is a plus.
• Customer-focused support attitude.

Why apply?

We prioritize supporting our people and offer flexible total rewards. Discover why we’re a great place to work and what being part of more means for you at this link.

If you’re energetic, passionate about sustainability, and eager to grow, join us to find your purpose where your voice matters, growth is non-negotiable, and your ambitions are our priority.

Help us, help you. Share your information throughout our recruitment process to help us understand and support your journey.