Desktop Support Engineer

MWH Treatment; Derby; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Desktop Support Engineer to enhance their IT team. This role is pivotal in providing top-notch IT support, managing user issues, and ensuring customer satisfaction. You will be responsible for troubleshooting hardware and software, utilizing your expertise with Windows 10 & 11, Microsoft Intune, and network protocols. The ideal candidate will be a self-starter with excellent communication skills and a passion for technology. Join a dynamic team where your contributions will make a significant impact on user experience and operational efficiency.

Qualifications

• Proven experience in desktop support roles.
• Strong client-facing skills and communication abilities.

Responsibilities

• Provide skilled IT support and resolve user issues efficiently.
• Manage IT support tickets and keep users informed of progress.

Skills

IT Support

Customer Service

Troubleshooting

Windows 10 & 11 Support

Network Protocols

Microsoft Intune

PowerShell

Application Packaging

Education

Relevant IT Certification

Tools

Help Desk Software

Remote Desktop Tools

Job description

We are looking to strengthen our IT team with a Desktop Support Engineer based at Hattersley.

You will report directly to the Head of IT, and your role will encompass all IT Desktop support tasks.

Key responsibilities will include:

1. Provide highly skilled IT support, resolving user issues efficiently.
2. Respond to and manage IT support tickets within the SLM tool.
3. Track, route, and redirect problems to appropriate resources, keeping users informed of progress.
4. Assist users through problem-solving processes.
5. Follow up with customers, provide feedback, and ensure problems are resolved.
6. Utilize excellent customer service skills to exceed customer expectations.
7. Ensure proper recording, creation, or updating of documentation.
8. Maintain and expand knowledge of company procedures, products, and services.
9. Manage and support hardware and software installations, configurations, and troubleshooting.
10. Provide support for all Line of Business (LOB) applications.

Technical Requirements:

• Expertise in hardware and software support.
• Support experience with Windows 10 & 11, network protocols, M365 apps.
• Experience using Microsoft Intune, Application Packaging, PowerShell, and Autopilot.
• Experience supporting Line of Business (LOB) applications.
• Knowledge of meeting room AV hardware solutions, office network technology, and print technology.

Essential: Previous experience in a similar role. A self-starter with enthusiasm for technology. Self-motivated with a flexible approach to work. Knowledge of help desk software, databases, and remote desktop tools. Vigilance and attention to detail. Strong client-facing and communication skills. Advanced troubleshooting and multi-tasking abilities. Customer service orientation. Ability to proactively research issues to find solutions.