Desktop Support Analyst / 2nd Line Support Analyst

DGH Recruitment; Northfleet; On-site; GBP 28,000 - 38,000; Full time

Job summary

DGH Recruitment is seeking a Desktop Support Analyst / 2nd Line Support Analyst for a Northfleet-based client on a permanent basis. You will provide professional IT support to all staff and resolve incidents across Windows 11, Office 365, DNS/DHCP and Azure.

As part of the IT team, you will log tickets in ITSM systems, triage issues, and ensure responses meet service levels. A full driving license is required to access sites as needed.

Qualifications

• ,

Responsibilities

• Provide a professional and consistent level of technology support to all staff.
• Respond to incoming incidents and requests at first point of contact reported via all mediums.
• Ensure all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement

Skills

Full driver's license

PC hardware knowledge

Operating systems knowledge

Active Directory awareness

ITSM ticket logging experience

Tools

Windows 11

Microsoft Office 365

DNS/DHCP

Azure

Active Directory

ITSM ticketing

Job description

Desktop Support Analyst / 2nd Line Support Analyst

A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our Northfleet based client on a permanent basis.

Desktop Support Analyst / 2nd Line Support Analyst

Key Responsibilities:

• Providing a professional and consistent level of Technology support to all staff
• Responding to incoming incidents and requests at first point of contact reported via all mediums
• Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement

Desktop Support Analyst / 2nd Line Support Analyst

Attributes/Skills:

• Must possess a full drivers license
• Knowledge of Windows 11, Microsoft Office 365, DNS/DHCP and Azure
• Understanding of PC Hardware and operating systems
• Awareness of using Active Directory
• Experience of logging tickets in ITSM call logging software