Desktop Support

Just IT; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious architecture company in London is seeking an experienced 2nd Line IT Support Analyst. In this role, you will maintain and secure hardware, develop IT infrastructure, and provide technical support to users. Ideal candidates will have solid experience in technical skills such as Windows Server and Active Directory.

Qualifications

• Experience in managing application deployment & lifecycle.
• Solid understanding of network protocols and services.
• Experience in Windows Server and Active Directory.

Responsibilities

• Maintain and secure hardware including switches and routers.
• Support and develop server/desktop infrastructure and applications.
• Provide second/third line support to users.

Skills

Windows

DHCP

DNS

TCP/IP

Routing

Active Directory

Application Deployment

Tools

MS Teams

Zoom

Job description

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Are you a 2nd Line IT Support Analyst looking for the next step in your career?

Position Overview

A prestigious architecture company is looking for an experienced and technical 2nd line engineer to join their team as an IT Systems Administrator. The ideal candidate would have solid experience in the below technical skills and is ready to start dipping into 3rd Line Support.

Key Responsibilities

• Maintain and secure our hardware which includes switches, routers, firewall, AV and communications platforms etc.
• Support and develop our virtual and physical server/desktop infrastructure, apps and communication platforms.
• Application & OS patching maintenance, driver & software updates
• Run regular audits, monitor, and secure our network and devices.
• Facilitate desk moves, office relocation and project office support.
• Manage and maintain infrastructure in our Cloud, Datacentre and remote studios.
• Guiding the helpdesk as needed and fill the helpdesk void in times of reduced capacity.
• Provide second/third line support to + users.

Candidate requirements

• Windows / Server
• Zoom & MS Teams
• DHCP/DNS
• Vlan
• TCP/IP & routing
• Active Directory & AD Group policy management
• AD security – NTFS, Security Groups & Share permissions
• Experience in managing application deployment & lifecycle

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.