Desktop Support Analyst - Energy & Commodities Trading

Tempestvanepartners; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading energy and commodities trading business is seeking a Desktop Support Analyst to ensure smooth operation of their IT environment. This mid-senior level position offers a market-leading compensation package and fantastic career progression. Responsibilities include providing technical support, managing incidents, and assisting with IT projects. Ideal candidates will have a strong background in desktop support and excellent troubleshooting skills within a corporate setting.

Benefits

Market leading compensation package

Annual bonus

Pension contribution

Healthcare

Life assurance

25 days annual leave

Qualifications

• Experience in corporate desktop support.
• Strong knowledge of Windows OS and Microsoft 365.
• Familiarity with ITIL principles.

Responsibilities

• Provide 1st and 2nd line desktop support for users.
• Troubleshoot and resolve hardware and software issues.
• Assist with onboarding and off-boarding processes.

Skills

Troubleshooting

Analytical skills

Communication

Education

Proven experience in desktop support

Tools

Windows 10/11

Microsoft 365

Active Directory

SCCM

Intune

Job description

Direct message the job poster from Tempest Vane Partners

My client is a market leading Energy & Commodities Trading business focused on delivering sustainable energy solutions and trading power and gas across Europe.

They are currently looking for a Desktop Support Analyst to ensure the smooth operation of their end-user computing environment.

What You'll Get

• An opportunity to work in one of the most exciting and successful technology focused Energy & Commodities Trading businesses in the world.
• An opportunity to join a strong team with a very high talent density presenting lots of opportunity for learning and development.
• Incredible career progression opportunities with potential access to all areas of the business.
• A market leading compensation package including basic salary and annual bonus.
• Benefits including pension contribution, healthcare, life assurance and 25 days annual leave.

What You'll Do

As a Desktop Support Analyst, you will be the first line of technical support for employees, ensuring their desktop environments are running smoothly and securely. You will provide timely and effective technical support for hardware, software, and networking issues across a hybrid work environment.

• Provide 1st and 2nd line desktop support for Windows and Mac environments, including laptops, desktops, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues for on-site and remote users.
• Deploy, configure, and maintain end-user hardware and software in accordance with the company's IT policies.
• Support key business applications including Microsoft 365, collaboration tools (Teams, SharePoint), and energy trading platforms (e.g., Endur, Eikon).
• Manage and resolve incidents and service requests using the ITSM platform (e.g., ServiceNow).
• Assist with onboarding and off-boarding processes, including device setup, user access provisioning, and hardware reclamation.
• Contribute to IT projects including system upgrades, patch management, and hardware refresh programs.
• Maintain and update knowledge base articles and user guides.
• Liaise with third-party vendors and internal teams to escalate and resolve issues when necessary.
• Ensure adherence to security protocols, software licensing, and compliance standards.

What You'll Need

• Proven experience in a desktop support or IT service desk role in a corporate environment.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and common enterprise applications.
• Experience with remote support tools (e.g., SCCM, Intune, or similar).
• Familiarity with ITIL principles and working in a structured ITSM environment.
• Excellent troubleshooting, analytical, and communication skills.
• Ability to manage multiple priorities and work effectively under pressure.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Information Technology

• Industries

  Financial Services, Investment Management, and Capital Markets

Referrals increase your chances of interviewing at Tempest Vane Partners by 2x

Sign in to set job alerts for “Desktop Support Analyst” roles.

London, England, United Kingdom 1 week ago

London Area, United Kingdom $30,000.00-$35,000.00 3 weeks ago

City Of London, England, United Kingdom £300.00-£350.00 2 hours ago

Junior Technical Support Specialist - Route into Tech

IT Support Engineer / Technical Support Analyst

London, England, United Kingdom 2 weeks ago

Chiswick, England, United Kingdom 6 days ago

Service Desk L2: Desktop Support Analyst

Greater London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

Aldershot, England, United Kingdom 1 day ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 5 hours ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 day ago

Woking, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.