Linux Desktop Support Associate

Canonical; London; Remote; GBP 30,000 - 40,000; Full time

Job summary

Canonical seeks an entry-level Linux Desktop Support Associate to provide exceptional technical support for customers and staff. This remote role involves handling support cases and requires a passion for Linux along with strong communication skills. Successful candidates will enjoy a fully remote work environment, personal development opportunities, and a supportive company culture.

Benefits

Fully remote work environment

Personal learning and development budget (~$2,000 USD/year)

Annual salary review

Recognition rewards

Annual leave

Employee Assistance Program

Opportunities to travel for team events

Travel benefits for long-haul company events

Qualifications

• Experience with Linux environments.
• Knowledge of Ubuntu Desktop installation and troubleshooting.
• Good English communication skills.

Responsibilities

• Deliver technical support to employees and customers.
• Assist with technical onboarding for new employees.
• Manage support requests and ensure customer satisfaction.

Skills

Technical expertise

Customer advocacy

Effective communication

Problem-solving

Education

Bachelor’s degree or equivalent in a technical field

Job description

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This is an opportunity for an entry-level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and staff. If you have a passion for technology and eagerness to learn, you'll enjoy working with some of the best people in the industry at Canonical.

The role of a Linux Desktop Support Associate at Canonical

You will be responsible for delivering an outstanding technical support experience to employees and customers. From problem qualification to resolution, you will own and manage your cases, transferring them to colleagues or involving senior engineers when needed.

Your daily tasks include providing technical expertise, communicating effectively, and being service-oriented. You will prioritize customer issues, set aside time for learning about new products and technologies, and participate in training, team gatherings, and company events.

Location: This role is remote, based in the EMEA and Americas regions.

Daily responsibilities:

• Work from your home office to support employees technically.
• Assist new employees with technical onboarding.
• Support infrastructure during international events.
• Handle cases via phone, email, and web.
• Act as an internal customer advocate, providing timely updates.
• Manage support requests according to SLA and ensure customer satisfaction.
• Contribute to and update the knowledge base.
• Draft and share technical notices.
• Prioritize tasks to address urgent issues.
• Continuously learn about products and services.
• Maintain communication within the team, locally and remotely.
• Identify opportunities to improve service quality.

Candidate requirements:

• Bachelor’s degree or equivalent in a technical field (e.g., Computer Science, MIS, Electrical Engineering).
• Experience with Linux environments through studies or work.
• Knowledge of Ubuntu Desktop installation, troubleshooting, and configuration.
• Basic desktop Linux usage skills.
• Experience with troubleshooting and recovering Ubuntu installations.
• Familiarity with Google applications and SSO.
• Ability to learn quickly, adapt, and handle customer-facing pressure.
• Good English communication skills, both written and verbal.
• Willingness to travel up to four times a year for internal events.

Additional desirable skills:

• Experience in customer support is a plus.

What we offer:

Compensation depends on location, experience, and skills. Benefits include:

• Fully remote work environment.
• Personal learning and development budget (~$2,000 USD/year).
• Annual salary review.
• Recognition rewards.
• Annual leave.
• Employee Assistance Program.
• Opportunities to travel for team events.
• Travel benefits for long-haul company events.