Desktop Support

Test Triangle Limited; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Test Triangle Limited is seeking an on-site IT Support Specialist to deliver comprehensive hardware and software support across desktops, laptops, printers, and peripherals. You will manage incidents, respond to user requests, and perform equipment imaging and deployment in a dynamic London environment.

The role requires strong customer service, solid technical knowledge of Windows 10/11, Active Directory/Azure AD, and Microsoft 365, plus familiarity with ITSM tools and remote support.

Qualifications

• Windows 10/11 administration experience.
• AD and Azure AD administration experience.
• Microsoft 365 administration experience.
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Hardware troubleshooting and break/fix support.
• Device imaging, deployment and asset management.

Responsibilities

• Provide on-site and remote technical support to end users.
• Handle incidents and requests within SLA timelines.
• Troubleshoot hardware, software, network, and application issues.

Skills

Customer service

Communication

Problem solving

Time management

Documentation

Independence

Stakeholder coordination

Education

ITIL Foundation

Microsoft Certifications (M365/Windows/Endpoint)

CompTIA A+

CompTIA Network+

OEM certifications (Dell, HP, Lenovo)

Tools

Active Directory

Azure AD

Microsoft 365

ServiceNow

Remedy

Jira

Remote support tools

Job description

London- 5 Days a week onsite is mandate

Technical Skills

• Desktop, Laptop, Printer, and Peripheral Support

Mandatory Skills

• Desktop, Laptop, Printer, and Peripheral Support
• Windows 10/11 Administration
• Active Directory & Azure AD
• Microsoft 365 Administration
• Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• Hardware Troubleshooting and Break/Fix Support
• Device Imaging, Deployment, and Asset Management
• ITSM Tools (ServiceNow, Remedy, Jira, etc.)
• Remote Support Tools
• Mobile Device Support (iOS/Android)
• Basic Server and Infrastructure Knowledge

Professional Skills

• Strong customer service orientation
• Excellent verbal and written communication
• Problem-solving and analytical skills
• Time management and prioritization
• Documentation and reporting
• Ability to work independently in field locations
• Stakeholder and vendor coordination

Preferred Certifications

• ITIL Foundation
• Microsoft Certifications (M365/Windows/Endpoint)
• CompTIA A+
• CompTIA Network+
• OEM certifications (Dell, HP, Lenovo)

Roles & Responsibilities

• Incident and Request Management
• Provide onsite and remote technical support to end users.
• Troubleshoot hardware, software, network, and application issues.
• Resolve incidents within agreed SLA timelines.
• Handle service requests such as device setup, software installation, and user onboarding.

Device Installation & Maintenance

• Install, configure, and deploy desktops, laptops, printers, and peripherals.
• Perform preventive maintenance and health checks.
• Upgrade and replace faulty hardware components.

Asset & Inventory Management

• Maintain accurate asset records.
• Track hardware movement and lifecycle.
• Coordinate warranty repairs and replacements.

User Support

• Assist users with account access, password resets, and system usage.
• Provide basic training and technical guidance.
• Ensure high customer satisfaction.

Documentation

• Update tickets with troubleshooting steps and resolutions.
• Create knowledge base articles and support documentation.
• Maintain service reports and compliance records.

Coordination & Escalation

• Work with Service Desk, Infrastructure, Network, and Application teams.
• Escalate unresolved issues to higher support levels.
• Coordinate with vendors for hardware repairs and replacements.

Compliance & Security

• Follow company security policies and procedures.
• Ensure devices comply with organizational standards.
• Support audit and compliance activities when required.