Desktop Support

Zohorecruit; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Zohorecruit in London is seeking an IT Support Technician to deliver desktop, laptop, printer, and peripheral support across client environments. You will handle Windows 10/11 administration, Microsoft 365, and basic server concepts, with hands-on hardware troubleshooting.

You will work independently at field locations, coordinate with vendors, and document resolutions. The role emphasizes SLA-driven incident handling, proactive maintenance, and clear communication with users and stakeholders.

Qualifications

• Excellent verbal and written communication is essential.
• Problem-solving and analytical skills are required.
• Time management and prioritization are important.
• Documentation and reporting duties are part of the role.
• Ability to work independently in field locations is expected.
• Stakeholder and vendor coordination will be frequent.

Responsibilities

• Provide onsite and remote technical support to end users.
• Troubleshoot hardware, software, network, and application issues.
• Resolve incidents within agreed SLA timelines.
• Handle service requests such as device setup, software installation, and user onboarding.
• Install, configure, and deploy desktops, laptops, printers, and peripherals.
• Perform preventive maintenance and health checks.
• Upgrade and replace faulty hardware components.
• Work with Service Desk, Infrastructure, Network, and Application teams.
• Escalate unresolved issues to higher support levels.
• Coordinate with vendors for hardware repairs and replacements.
• Document troubleshooting steps and resolutions; maintain knowledge base.

Skills

Verbal and written communication

Problem solving

Time management

Documentation

Independent field work

Stakeholder coordination

Education

ITIL Foundation

Microsoft Certifications (M365/Windows/Endpoint)

CompTIA A+

CompTIA Network+

OEM certifications (Dell, HP, Lenovo)

Tools

Remote Support Tools

Device imaging and deployment

Asset management

Networking fundamentals

Job description

Desktop, Laptop, Printer, and Peripheral Support

Windows 10/11 Administration

Microsoft 365 Administration

Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi)

Hardware Troubleshooting and Break/Fix Support

Device Imaging, Deployment, and Asset Management

Remote Support Tools

Basic Server and Infrastructure Knowledge

Professional Skills

Excellent verbal and written communication

Problem-solving and analytical skills

Time management and prioritization

Documentation and reporting

Ability to work independently in field locations

Stakeholder and vendor coordination

Preferred Certifications

ITIL Foundation

Microsoft Certifications (M365/Windows/Endpoint)

CompTIA A+

CompTIA Network+

OEM certifications (Dell, HP, Lenovo)

Incident and Request Management

Provide onsite and remote technical support to end users.

Troubleshoot hardware, software, network, and application issues.

Resolve incidents within agreed SLA timelines.

Handle service requests such as device setup, software installation, and user onboarding.

Install, configure, and deploy desktops, laptops, printers, and peripherals.

Perform preventive maintenance and health checks.

Upgrade and replace faulty hardware components.

Asset & Inventory Management

Maintain accurate asset records.

Track hardware movement and lifecycle.

Coordinate warranty repairs and replacements.

User Support

Assist users with account access, password resets, and system usage.

Provide basic training and technical guidance.

Ensure high customer satisfaction.

Documentation

Update tickets with troubleshooting steps and resolutions.

Create knowledge base articles and support documentation.

Maintain service reports and compliance records.

Work with Service Desk, Infrastructure, Network, and Application teams.

Escalate unresolved issues to higher support levels.

Coordinate with vendors for hardware repairs and replacements.

Compliance & Security

Follow company security policies and procedures.

Ensure devices comply with organizational standards.

Support audit and compliance activities when required.