Desktop Supervisor

Axis CLC; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading property services company in Greater London is seeking an organized Desktop Supervisor to manage reactive maintenance operatives. This pivotal role ensures efficient job allocation and smooth communication within teams, supporting high-quality repairs. The ideal candidate has experience in housing disrepair legislation and strong SOR knowledge. You will lead daily workflows, monitor performance, and drive operational efficiency. This includes providing technical support, liaising with various stakeholders, and ensuring compliance and safety across housing contracts.

Benefits

Competitive annual salary

Company van and fuel card

25 days annual leave + bank holidays

Up to £2,000 colleague referral fee

Long-service awards

Perkbox discounts

1 paid volunteer day

Ongoing training and support

Qualifications

• Proven experience in social housing repairs or maintenance supervision.
• Strong knowledge of Schedule of Rates (SOR) and productivity management.
• Full UK driving licence for site visits.

Responsibilities

• Oversee daily operational delivery for reactive maintenance.
• Manage daily workloads effectively across operatives.
• Validate and optimise SOR coding for completed works.
• Provide technical guidance and performance feedback to operatives.

Skills

Organisational skills

Communication skills

Multitasking

Knowledge of housing disrepair legislation

Job management systems

Tools

Microsoft Office

Job description

Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group.

The Role

Were looking for an organised and proactive Desktop Supervisor to oversee the daily coordination and performance of our reactive maintenance operatives.

This is a pivotal role in ensuring efficient job allocation, accurate coding, and smooth communication between planners, supervisors, and field teams, supporting first-time fixes, compliance, and value for money across our housing contracts.

Youll lead from the desktop, managing daily workflows, monitoring performance data, and ensuring operatives deliver safe, timely, and high-quality repairs for residents.

Responsibilities

• Oversee and coordinate daily operational delivery for reactive maintenance.
• Allocate and manage daily workloads (whip sheets) across operatives.
• Review, validate, and optimise Schedule of Rates (SOR) coding for all completed works.
• Supervise and support operatives remotely, providing technical guidance and performance feedback.
• Liaise closely with planners, admin, supervisors, and client teams to maintain workflow and communication.
• Carry out quality and compliance checks via desktop review and targeted site visits where required.
• Monitor KPIs including first-time fix rates, job closures, and productivity.
• Support continual improvement in SOR efficiency, customer satisfaction, and cost control.
• Prepare and present performance and productivity reports to management.
• Promote Axis culture of safety, professionalism, and resident care.

About You

Youre a detail-driven professional with a strong understanding of housing disrepair legislation and property maintenance. You combine technical knowledge with excellent communication and negotiation skills, ensuring residents needs are met while safeguarding the organisation.

Requirements

• Proven experience in social housing repairs or maintenance supervision (desktop or field-based).
• Strong SOR knowledge and understanding of productivity and value management.
• Excellent organisational and multitasking skills.
• Confident communicator with the ability to manage operatives and liaise with multiple stakeholders.
• Competent with job management systems and Microsoft Office applications.
• A positive, proactive approach to teamwork and resident service.
• Full UK driving licence (for occasional site visits).

Benefits

• Competitive annual salary
• Company van and fuel card for work purposes
• 25 days annual leave + bank holidays
• Up to £2,000 colleague referral fee
• Long-service awards at key milestones
• Perkbox
• discounts on coffee, cinema, travel and wellbeing
• 1 paid volunteer day each year
• Ongoing training, support and progression, Axis promotes from within

Our Commitment

Youre a strong communicator with a keen eye for detail, comfortable managing data and people simultaneously. You thrive in a fast-paced, problem-solving environment, balancing operational priorities with accuracy, compliance, and service quality.

Apply Now

If youre a motivated property services professional who takes pride in leading great