Desktop Liability Claims Technical & Audit Manager

Lawes Consulting Group; Scotland; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

SIPP

25 days holiday + bank holidays

Flexible working (office or home)

Health & Wellbeing

Private healthcare

Life assurance

Employee assistance programme

Group Income Protection

Dental cover

Cycle-to-work

Season ticket loan

Wellbeing apps

Discounts

Job summary

Lawes Consulting Group is seeking a Desktop Liability Claims Technical & Audit Manager to lead technical reviews and audits for high-profile clients. The role covers quality management, training, and oversight of disputed proceedings, with a focus on liability claims and complex loss situations.

Based in Leeds or Glasgow, the position offers flexible working options (office or home) and a comprehensive benefits package.

Qualifications

• Thorough knowledge of current case law, common law/statutes, and regulations.
• Insurance qualifications desirable, though relevant experience is equally valued.
• Strong understanding of insurance law and policy wording interpretation.

Responsibilities

• Oversee internal audits, telephony and file reviews, and identify emerging trends.
• Provide training and technical referrals to the wider team.
• Quality management, reporting, and oversight of disputed proceedings and litigation.
• Advise on complex loss claims and manage a reduced caseload of desktop claims for a high-profile client.

Skills

Case law knowledge

Insurance qualifications

Insurance law

Contract law

Investigation skills

Stakeholder collaboration

Communication skills

Team-oriented

Job description

Job Title: Desktop Liability Claims Technical & Audit Manager

Location: Leeds/Glasgow

Full/Part Time: Full Time

Salary: DOE

Purpose of Role

Lawes has partnered with a leading risk and claims administrationorganisation who is looking for a dedicated and motivated professional to join their technical liability claims and audit team. The ideal candidate will demonstrate a strong work ethic, a commitment to excellence, and a passion for delivering exceptional results, with experience and knowledge of technical liability claims.

Role Overview

Our client is seeking an experienced professional to take on a pivotal role in managing technical requirements for quality reviews and preparing cases for internal assessment.

This desktop liability claims technical and audit manager position involves delivering detailed information to both internal stakeholders and external clients, ensuring the highest standards of accuracy and professionalism. The successful candidate will oversee internal audits, including telephony and file reviews, identify emerging trends and provide training and technical referrals to the wider team. With responsibility for high-profile clients and complex cases, strong attention to detail and a thorough understanding of liability claims are essential. You will play a key role in quality management, reporting, and oversight of disputed proceedings and litigation, while also advising on complex loss claims. Alongside these responsibilities, you will manage a reduced caseload of desktop claims for a high-profile client.

Key Skills & Experience

• Thorough knowledge of current case law, common law/statutes, and regulations
• Insurance qualifications desirable, though relevant experience is equally valued
• Strong understanding of insurance law and policy wording interpretation
• Knowledge of contract, statute, and civil liability
• Excellent investigation skills with meticulous attention to detail
• Ability to collaborate effectively with corporate clients, SMEs, insurers, and brokers
• Strong influencing and communication skills with a proactive, team-focused approach

Remuneration & Benefits

• Competitive salary
• Self-Invested Personal Pension Scheme (SIPP)
• 25 days holiday plus bank holidays
• Flexible working options (office or home)
• Health & Wellbeing
• Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Employee assistance programme
• Group Income Protection
• Additional Benefits
• Voluntary benefits including dental cover, cycle‑to‑work scheme, and season ticket loan
• Access to wellbeing and digital GP applications
• Discounts on a wide range of products and services