Liability Claims Handler

Sedgwick Claims Management Services Ltd; Leeds; Hybrid; GBP 30,000 - 48,000; Full time

Benefits offered by this job

SIPP

Private healthcare

Life assurance

Holiday 25 days

Hybrid work

Dental cover

Cycle to work

Season ticket loan

Wellbeing support

Digital GP

Discounts

Job summary

Sedgwick Claims Management Services Ltd invites applications for Liability Claims Handlers/ Desktop Liability Adjusters. Based anywhere in the UK with hybrid working options, you will manage Employers' Liability and Public Liability injury claims, along with Third Party Property Damage.

You’ll investigate coverage, liability, negotiate settlements, and handle claims through to conclusion for insurers and corporate clients.

Qualifications

• Thorough knowledge of current case law, common law/statutes, and regulations.
• Insurance qualifications are desirable, but relevant experience is equally valued.
• Strong team working and collaboration skills.
• Good understanding of insurance law and policy wording interpretation.
• Knowledge of contract, statute, and civil liability.
• Strong investigation skills and attention to detail.
• Ability to work with corporate clients, small businesses, insurers, and brokers.
• Influencing skills to gain agreement on proposals and ideas.
• Effective listening and empathetic response skills.
• Clear and concise communication skills.
• Motivation to provide prompt, efficient and personalized service to both external and internal customers.

Responsibilities

• Manage a varied caseload of EL and PL injury claims, plus Third Party Property Damage.
• Investigate policy coverage and legal liability; negotiate and settle on behalf of insurer and clients.
• Handle claims through to conclusion, working independently and with referrals as needed.
• Investigate allegations against policyholders and gather relevant evidence.
• Identify potential fraud risks and maintain proactive communication with all parties.
• Manage litigated files where required and keep accurate records and correspondence.

Skills

Case law knowledge

Insurance qualifications

Team collaboration

Insurance law

Civil liability

Investigation skills

Client management

Influencing

Active listening

Communication

Customer service

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Liability Claims Handler Job Location: UK wide Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Liability Claims Handlers/ Desktop Liability Adjusters, based anywhere in the UK. We're looking for dedicated liability professionals to join our growing team. In this role, you'll manage a varied caseload of Employers' Liability (EL) and Public Liability (PL) injury claims, alongside Third Party Property Damage claims, with flexible working arrangements including hybrid options. This is a technical, customer-focused role involving the investigation of policy coverage and legal liability, negotiation and settlement of claims on behalf of our insurer and corporate clients, and the handling of both injury and property damage claims through to conclusion, working independently and under referral where appropriate. You will investigate allegations made against policyholders, provide detailed liability advice, gather and assess relevant evidence, identify potential fraud risks, maintain proactive communication with all parties, manage litigated files where required, and ensure accurate record keeping and correspondence throughout the claims lifecycle. With one of the largest teams of liability experts in the world, Sedgwick supports and resolves property, general, motor, product and professional liability claims, helping clients protect their brands and reputations when it matters most.

The skills you will have when you apply:

• Thorough knowledge of current case law, common law/statutes, and regulations.
• Insurance qualifications are desirable, but relevant experience is equally valued.
• Strong team working and collaboration skills.
• Good understanding of insurance law and policy wording interpretation.
• Knowledge of contract, statute, and civil liability.
• Strong investigation skills and attention to detail.
• Ability to work with corporate clients, small businesses, insurers, and brokers.
• Influencing skills to gain agreement on proposals and ideas.
• Effective listening and empathetic response skills.
• Clear and concise communication skills.
• Motivation to provide prompt, efficient and personalized service to both external and internal customers.

What we'll give you for this role:

• Remuneration & More Competitive salary taking into account skills, experience and qualifications.
• A Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.
• Health & Support Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Employee assistance programme for employee wellbeing.
• Group Income Protection.
• Other Benefits Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing support and digital GP applications.
• Discounts on various products and services.

As part of our commitment to you, we are proud to have a zero-tolerance policy towards discrimination of any kind, regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation.

After the closing date, we will review all applications and may select some applicants for interview, either virtually or in person.

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Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com